Advanced Certificate in ISO/IEC 20000 Service Management

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International applicants and their qualifications are accepted

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Overview

Overview

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Advanced Certificate in ISO/IEC 20000 Service Management provides expert-level knowledge in IT service management best practices.


This program builds upon foundational ITIL knowledge. It focuses on implementing and auditing ISO/IEC 20000 compliant service management systems.


Ideal for IT managers, auditors, and consultants seeking certification in leading IT service management frameworks.


Gain a deep understanding of process improvement, risk management, and compliance requirements within the ISO/IEC 20000 standard.


Develop skills to lead successful ISO/IEC 20000 implementations and audits within your organization.


Elevate your career with this valuable certification. Explore our program details today!

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ISO/IEC 20000 Service Management Advanced Certificate elevates your IT service management (ITSM) expertise. This comprehensive program provides in-depth knowledge of ITIL 4 aligned best practices, equipping you with the skills to implement and audit effective service management systems. Gain a competitive edge, unlocking exciting career prospects as an IT Service Manager, Consultant, or Auditor. Benefit from practical, hands-on training and expert instructors, ensuring you're fully prepared to excel in this in-demand field. Our unique blend of theory and real-world case studies sets you apart.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• **ISO/IEC 20000 Service Management Introduction and Overview:** This unit provides a foundational understanding of the standard, its principles, and its application within an organization.
• **Service Design in ISO/IEC 20000:** Covers the design of services, including service level agreements (SLAs), capacity management, and availability management.
• **Service Transition in ISO/IEC 20000:** Focuses on the processes involved in deploying and releasing new or changed services into the live environment.
• **Service Operation in ISO/IEC 20000:** Examines the day-to-day management and maintenance of services, incident management, problem management, and request fulfillment.
• **Continual Service Improvement (CSI) in ISO/IEC 20000:** Explores the ongoing improvement of service management processes using methods like Plan-Do-Check-Act (PDCA).
• **Risk and Compliance Management for ISO/IEC 20000:** Details how to identify, assess, and mitigate risks related to service management and ensure compliance with relevant regulations.
• **IT Service Management (ITSM) Frameworks and Best Practices:** Compares and contrasts various ITSM frameworks and best practices, highlighting their alignment with ISO/IEC 20000.
• **Implementing ISO/IEC 20000: A Practical Approach:** Provides a step-by-step guide to implementing and maintaining the ISO/IEC 20000 standard within an organization.
• **Audit and Certification for ISO/IEC 20000:** Covers the audit process, preparation for certification, and maintaining certification.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role (IT Service Management) Description
IT Service Manager (ISO 20000 Certified) Leads and manages IT service delivery, ensuring compliance with ISO/IEC 20000 standards. Oversees service level agreements and continuous improvement. High demand.
IT Service Analyst (ISO 20000 Knowledge) Analyzes IT service performance, identifies areas for improvement, and contributes to the implementation of ISO 20000 best practices. Crucial role in service optimization.
ITIL & ISO 20000 Consultant Provides expert advice on implementing and maintaining ISO 20000 compliant service management systems. High earning potential due to specialized expertise.
ISO 20000 Auditor (IT Service Management) Conducts audits to ensure organizations meet ISO/IEC 20000 requirements. Requires deep understanding of the standard and auditing principles.
IT Service Desk Manager (ISO 20000 Compliance) Manages the IT service desk, ensuring efficient incident and request management while adhering to ISO 20000 guidelines. Focus on customer satisfaction and efficiency.

Key facts about Advanced Certificate in ISO/IEC 20000 Service Management

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An Advanced Certificate in ISO/IEC 20000 Service Management provides in-depth knowledge and practical skills in implementing and managing IT service management (ITSM) systems aligned with internationally recognized best practices. This certification enhances your expertise in areas like service design, transition, operation, and continual improvement, directly impacting organizational efficiency.


Learning outcomes typically include mastering the core principles of ISO/IEC 20000, developing effective service level agreements (SLAs), implementing robust incident and problem management processes, and gaining proficiency in change and release management. You'll also develop skills in ITIL framework integration, risk management, and process optimization within the context of the ISO/IEC 20000 standard. This comprehensive approach equips you to lead and contribute effectively to ITSM initiatives.


The duration of the Advanced Certificate in ISO/IEC 20000 Service Management varies depending on the provider and delivery method. Courses can range from a few weeks of intensive study to several months of part-time learning, often incorporating a blend of online modules, workshops, and practical exercises. Flexibility in learning options caters to diverse professional schedules.


Industry relevance is paramount. The ISO/IEC 20000 standard is widely adopted across various sectors, making this certification highly valuable for IT professionals seeking career advancement or a competitive edge. Organizations across industries, including finance, healthcare, and technology, recognize the value of ISO/IEC 20000-certified professionals for their expertise in building efficient and reliable IT service operations. This certification demonstrates competence in service management best practices, crucial for achieving business objectives and regulatory compliance.


Ultimately, an Advanced Certificate in ISO/IEC 20000 Service Management positions you as a sought-after specialist in IT service management, opening doors to leadership roles and enhancing your overall career prospects within a globally recognized framework. Its practical application and alignment with industry best practices make it a highly desirable qualification in the current job market.

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Why this course?

The Advanced Certificate in ISO/IEC 20000 Service Management holds significant weight in today’s competitive UK market. With the IT sector booming, demonstrating proficiency in IT service management best practices is crucial. According to a recent study, over 70% of UK businesses now rely heavily on IT services for core operations, highlighting the growing need for skilled professionals.

This certificate equips individuals with the knowledge and skills to implement and manage IT service management systems based on ISO/IEC 20000 standards. This aligns perfectly with current trends emphasizing robust IT infrastructure and efficient service delivery. The certification enhances career prospects and boosts earning potential. A 2023 report by the UK government showed a 15% increase in average salaries for individuals holding ITIL and ISO/IEC 20000 certifications.

Certification Salary Increase (%)
ISO/IEC 20000 15
ITIL 12

Who should enrol in Advanced Certificate in ISO/IEC 20000 Service Management?

Ideal Candidate Profile for the Advanced Certificate in ISO/IEC 20000 Service Management Key Skills & Experience
IT Service Managers Seeking to enhance their expertise in ITIL 4 and ISO 20000 frameworks, driving service excellence and compliance within their organizations. Many UK-based IT service managers are already familiar with ITIL, so this advanced certificate builds upon existing knowledge.
IT Auditors & Compliance Officers Responsible for ensuring organizational compliance with ISO/IEC 20000 standards. The UK's increasing focus on data security makes this certification highly relevant.
IT Consultants Advising clients on service management best practices and implementing ISO 20000 compliant systems. Demand for skilled ISO 20000 consultants is growing in the UK.
Process Improvement Professionals Aiming to optimize IT service delivery processes, leveraging ISO 20000 principles for efficiency gains. This is a particularly valuable skill in today's dynamic UK business environment.