Advanced Certificate in Problem Management Problem Resolution

Tuesday, 24 February 2026 11:08:19

International applicants and their qualifications are accepted

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Overview

Overview

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Problem Management is critical for any organization. This Advanced Certificate in Problem Management Problem Resolution equips you with advanced techniques for effective problem resolution.


Designed for IT professionals, project managers, and anyone tackling complex issues, this certificate enhances your skills in root cause analysis, problem escalation, and knowledge management.


Master problem prevention strategies and improve service delivery. Learn to streamline processes and minimize disruptions. This intensive program fosters collaboration and builds leadership abilities vital for successful problem management.


Develop effective solutions and build a resilient organization. Explore the program today and transform your problem-solving capabilities!

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Problem Management and Problem Resolution skills are crucial for career advancement. Our Advanced Certificate in Problem Management equips you with advanced techniques for identifying, analyzing, and resolving complex issues. This intensive program covers root cause analysis, proactive problem prevention, and effective communication strategies. Gain a competitive edge in today's dynamic market, boosting your employability across various industries. Develop strong problem-solving skills and accelerate your career trajectory. This unique program includes hands-on projects and real-world case studies, setting you apart from the competition.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Problem Management Fundamentals & Methodologies
• Advanced Incident & Problem Diagnosis Techniques
• Root Cause Analysis (RCA) & Problem Resolution Strategies
• Problem Management Lifecycle & Processes
• Knowledge Management & Problem Prevention
• ITIL Problem Management Best Practices
• Metrics & Reporting in Problem Management
• Problem Management Tools & Technologies

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Problem Management & Resolution) Description
IT Problem Resolution Specialist Provides advanced technical support, resolving complex IT problems, and ensuring service continuity. High demand for problem-solving expertise.
Senior Problem Manager Leads problem management initiatives, improving processes, and identifying root causes of recurring incidents. Requires strong leadership and problem resolution skills.
IT Service Desk Analyst (Problem Management Focus) First point of contact for IT issues, escalating complex problems and contributing to problem management processes. Growing demand for analytical and problem-solving abilities.
ITIL Problem Management Consultant Advises organizations on implementing and improving ITIL-based problem management frameworks. Strong understanding of ITIL methodologies and problem resolution techniques is crucial.

Key facts about Advanced Certificate in Problem Management Problem Resolution

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An Advanced Certificate in Problem Management and Problem Resolution equips professionals with advanced techniques for identifying, analyzing, and resolving complex issues within organizations. This program focuses on proactive strategies to prevent future occurrences, minimizing business disruption and maximizing operational efficiency.


Learning outcomes include mastering root cause analysis methodologies, implementing effective problem management processes, and developing strong communication skills for stakeholder engagement. Participants will gain proficiency in ITIL best practices, a widely recognized framework for IT service management, bolstering their problem solving skills within the IT sector. The curriculum also covers change management and risk assessment.


The duration of the Advanced Certificate in Problem Management and Problem Resolution typically ranges from 3 to 6 months, depending on the intensity and delivery mode (online, in-person, or blended). This flexible timeframe accommodates the busy schedules of working professionals.


This certificate holds significant industry relevance across various sectors, including IT, telecommunications, healthcare, and finance. Graduates are highly sought after for roles such as Problem Management Analyst, IT Service Manager, and Business Continuity Manager. The skills acquired are directly applicable to improving organizational performance and reducing operational costs, making graduates valuable assets in any organization.


Upon completion, you will possess the advanced skills in problem management techniques and processes needed to excel in demanding roles, enhancing your career prospects significantly. The certificate provides a recognized credential demonstrating a high level of expertise in effective problem resolution and proactive incident prevention.


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Why this course?

An Advanced Certificate in Problem Management and Problem Resolution is increasingly significant in today's UK market. The rapidly evolving technological landscape and heightened customer expectations demand efficient and effective problem-solving skills. According to a recent survey by the Institute of Leadership & Management, 75% of UK businesses cite poor problem-solving as a major obstacle to growth. This highlights a critical skills gap, presenting a substantial opportunity for professionals seeking career advancement.

This certificate equips individuals with advanced techniques for proactive problem identification, root cause analysis, and implementing sustainable solutions. It's crucial for roles across various sectors, including IT, project management, and customer service. A further 20% of businesses reported losing an average of £50,000 annually due to inefficient problem resolution, according to a separate study by the Chartered Institute of Personnel and Development. This underscores the immediate financial benefits associated with improved problem-management skills.

Industry Percentage Reporting Problem Solving Issues
IT 80%
Project Management 70%
Customer Service 65%

Who should enrol in Advanced Certificate in Problem Management Problem Resolution?

Ideal Candidate Profile Skills & Experience Why This Certificate?
IT Professionals seeking career advancement Experience in IT support, incident management, or problem resolution; familiarity with ITIL frameworks. Enhance problem-solving skills and boost earning potential – UK salaries for ITIL-certified professionals are, on average, 15% higher.
Project Managers striving for efficiency Proven project management experience; desire to improve project delivery and reduce risks. Master advanced techniques in root cause analysis and preventative action, leading to smoother project execution.
Business Analysts needing sharper analytical skills Experience in data analysis and problem identification; interest in improving business processes. Gain expertise in effective problem management methodologies, translating data into actionable insights.
Aspiring IT Service Managers A foundation in IT service management principles; ambition to lead and manage teams effectively. Develop the critical problem resolution skills needed to excel in a demanding service management role. The UK IT sector is booming, offering ample opportunities.