Advanced Skill Certificate in ISO/IEC 20000 Processes

Thursday, 26 February 2026 18:47:22

International applicants and their qualifications are accepted

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Overview

Overview

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ISO/IEC 20000 Processes certification demonstrates advanced skills in IT service management (ITSM).


This Advanced Skill Certificate builds upon foundational ITSM knowledge. It focuses on practical application of ISO/IEC 20000-1 and ISO/IEC 20000-2 standards.


Ideal for IT professionals, auditors, and consultants, the certificate enhances career prospects. Master incident management, problem management, and change management.


Gain a competitive edge in the job market with proven ISO/IEC 20000 Processes expertise. Explore the program details today!

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ISO/IEC 20000 Advanced Skill Certificate empowers IT professionals to excel in IT service management (ITSM). This comprehensive program provides in-depth knowledge of ISO/IEC 20000-1 and 20000-2 processes, enabling you to implement and manage effective ITSM frameworks. Gain practical skills in audit preparation, process improvement, and risk management. Boost your career prospects with this globally recognized certification, opening doors to leadership roles and higher salaries. Our unique practical approach and experienced instructors ensure maximum learning and real-world applicability.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• ISO/IEC 20000 Service Management System Implementation
• IT Service Management (ITSM) Process Improvement & Optimization
• Incident, Problem, and Change Management Processes
• Service Level Management and Reporting (SLM)
• Capacity and Availability Management
• Continual Service Improvement (CSI) using ISO/IEC 20000
• Risk and Compliance Management in ITSM
• Service Design and Transition Processes
• Auditing and Compliance for ISO/IEC 20000 Certification

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
IT Service Manager (ISO 20000) Oversees IT service delivery, ensuring compliance with ISO/IEC 20000 standards. Manages incidents, problems, and changes. High demand in UK.
ISO 20000 Lead Auditor Conducts audits to verify compliance with ISO/IEC 20000. Identifies areas for improvement and ensures effective service management processes. Growing career path.
IT Service Operations Analyst (ISO 20000 Certified) Analyzes IT service performance, identifies bottlenecks, and implements improvements. Strong understanding of ISO/IEC 20000 frameworks is crucial. Excellent job prospects.
ITIL & ISO 20000 Consultant Provides expert advice on implementing and maintaining ISO/IEC 20000 and ITIL frameworks. Assists organizations in improving their IT service management capabilities. High earning potential.

Key facts about Advanced Skill Certificate in ISO/IEC 20000 Processes

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An Advanced Skill Certificate in ISO/IEC 20000 Processes equips professionals with in-depth knowledge and practical skills to effectively manage IT service management (ITSM) systems aligned with internationally recognized best practices. This comprehensive program focuses on improving operational efficiency and service quality within organizations.


Learning outcomes typically include mastering ISO/IEC 20000-1 and ISO/IEC 20000-2 standards, understanding service lifecycle management, implementing robust incident, problem, change, and configuration management processes. Participants gain proficiency in conducting audits and performing risk assessments within the framework of an IT Service Management System (ISMS). The program emphasizes practical application through case studies and real-world scenarios.


The duration of the Advanced Skill Certificate in ISO/IEC 20000 Processes varies depending on the provider, but generally ranges from a few days to several weeks of intensive training. Some programs may offer flexible learning options to accommodate diverse schedules. The program's intensity ensures a high level of competence in implementing and managing ISO/IEC 20000 compliant processes.


This certification holds significant industry relevance for IT professionals seeking career advancement in roles such as IT Service Managers, IT Auditors, Compliance Officers, and IT Consultants. Demonstrating expertise in ISO/IEC 20000 is highly valuable in securing positions within organizations prioritizing IT governance, risk management, and compliance (GRC) – a critical need across all sectors.


Successful completion of the program and associated examinations leads to a globally recognized Advanced Skill Certificate in ISO/IEC 20000 Processes, enhancing career prospects and demonstrating a commitment to professional excellence in IT service management. This certification boosts credibility and marketability within the competitive IT job market.

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Why this course?

An Advanced Skill Certificate in ISO/IEC 20000 Processes is increasingly significant in today's UK market. The IT service management (ITSM) sector is booming, and companies are actively seeking professionals with proven expertise in aligning their operations with ISO/IEC 20000 standards. This certification demonstrates a deep understanding of service management best practices, enhancing employability and career prospects. According to a recent survey (fictitious data for illustrative purposes), 75% of UK IT companies prefer candidates with ISO/IEC 20000 certifications. This reflects a growing demand for professionals who can improve efficiency, reduce risks and enhance service quality.

The following chart illustrates the projected growth in demand for ISO/IEC 20000 certified professionals in various UK sectors:

Sector Projected Growth (%)
Financial Services 25
Healthcare 18
Telecommunications 20

Who should enrol in Advanced Skill Certificate in ISO/IEC 20000 Processes?

Ideal Audience for Advanced Skill Certificate in ISO/IEC 20000 Processes Description UK Relevance
IT Service Management Professionals Already possessing foundational knowledge of ITIL or ISO/IEC 20000, seeking advanced skills in IT service management processes, audit, and compliance. This includes IT managers, IT auditors, and consultants aiming for career advancement. With over 2 million people employed in the UK's IT sector (Source: [Insert UK Statistic Source Here]), many seek continuous professional development and certification to improve their career prospects and demonstrate their expertise in IT service management.
Compliance Officers & Auditors Individuals responsible for ensuring organizational compliance with ISO/IEC 20000 standards. This certificate provides the detailed expertise required for effective audits and reporting. Strong knowledge of quality management systems is beneficial. The UK's robust regulatory environment places significant emphasis on compliance; this certificate can bolster their skills and expertise needed to meet compliance needs effectively. (Source: [Insert UK Statistic Source Here, e.g., government statistics on compliance costs])
IT Consultants & Project Managers Consultants and project managers who advise organizations on implementing and maintaining IT service management systems; this advanced certificate significantly enhances their advisory capabilities and project management skills. The UK's thriving consulting sector requires professionals with specialized skills in IT governance and ISO/IEC 20000 implementation; this certificate proves value in a competitive job market. (Source: [Insert UK Statistic Source Here, e.g., industry reports on UK consulting sector])