Advanced Skill Certificate in IT Service Management Service Automation Management

Wednesday, 11 February 2026 09:32:48

International applicants and their qualifications are accepted

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Overview

Overview

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Service Automation Management in IT Service Management is crucial for optimizing efficiency and reducing costs. This Advanced Skill Certificate focuses on automating IT processes.


Learn to implement and manage automation tools, including Robotic Process Automation (RPA) and orchestration platforms.


The program targets IT professionals seeking career advancement. ITIL best practices are integrated throughout. Develop expertise in incident, problem, and change management automation.


Gain practical skills and enhance your resume. This certificate boosts your value to any organization. Explore the program today and transform your IT career.

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Service Automation Management is the key to unlocking your IT Service Management (ITSM) potential. This Advanced Skill Certificate provides expert-level training in automating ITSM processes, boosting efficiency and reducing operational costs. Learn to leverage cutting-edge tools and techniques for incident, problem, and change management automation. Gain in-demand skills like orchestration and workflow automation, leading to enhanced career prospects in DevOps, IT Operations, and ServiceNow administration. Accelerate your career with this practical, hands-on program, featuring real-world case studies and industry-recognized certifications. Become a sought-after IT professional proficient in service automation.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Service Automation Strategy and Planning
• Orchestration and Automation Tools (e.g., Ansible, Puppet, Chef)
• Robotic Process Automation (RPA) in IT Service Management
• IT Service Management Automation Architectures
• Integrating Automation with ITSM Platforms (e.g., ServiceNow, BMC Remedy)
• Automating Incident, Problem, and Change Management Processes
• Monitoring and Logging of Automated Processes
• Security Considerations in Service Automation
• Service Automation Governance and Compliance

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Role Description
IT Service Automation Engineer (Primary: Automation, Secondary: DevOps) Designs, implements, and maintains automated solutions for IT service management, boosting efficiency and reducing manual tasks. High demand in DevOps environments.
ServiceNow Developer (Primary: ServiceNow, Secondary: ITSM) Develops and customizes ServiceNow applications to automate workflows, improve service delivery, and enhance ITSM processes. Strong market growth.
Automation Architect (Primary: Architecture, Secondary: Automation) Designs and implements the overall automation strategy for IT service management, ensuring scalability and integration with existing systems. High salary potential.
IT Operations Analyst (Primary: Operations, Secondary: Automation) Monitors and analyzes IT service performance, identifying areas for automation and improvement. Essential for efficient service delivery.
Cloud Automation Engineer (Primary: Cloud, Secondary: Automation) Automates cloud-based infrastructure and services, leveraging platforms like AWS, Azure, or GCP. Booming market sector.

Key facts about Advanced Skill Certificate in IT Service Management Service Automation Management

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An Advanced Skill Certificate in IT Service Management Service Automation Management equips you with the expertise to optimize IT operations through automation. You'll learn to design, implement, and manage automated solutions for key IT service management (ITSM) processes.


Learning outcomes typically include mastering automation tools and techniques, designing automated workflows, and integrating automation into existing ITSM frameworks like ITIL. You'll gain practical experience in scripting, process modeling, and robotic process automation (RPA), improving efficiency and reducing manual effort.


The duration of the certificate program varies depending on the provider, ranging from several weeks to several months of intensive study, often incorporating both online and hands-on components. This intensive focus ensures you develop a comprehensive understanding of Service Automation Management within IT Service Management.


This certificate holds significant industry relevance. In today's fast-paced digital environment, IT automation is crucial for maintaining competitive advantage. Graduates are highly sought after by organizations across various sectors looking to optimize their IT infrastructure and service delivery, demonstrating a strong return on investment (ROI).


The skills gained, such as proficiency in ITIL 4, ITSM tools, and RPA platforms, are directly applicable to real-world scenarios, enhancing your career prospects and making you a valuable asset in the field of IT Service Management. You'll be prepared to implement practical solutions using cloud-based automation, improving IT efficiency and effectiveness.


Furthermore, successful completion demonstrates a commitment to continuous professional development (CPD) and a high level of proficiency in service automation management within IT service management. This is highly valued by employers seeking individuals who can effectively leverage technology to improve organizational processes.

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Why this course?

Advanced Skill Certificate in IT Service Management Service Automation Management is increasingly significant in today's UK market. The rapid growth of automation in IT operations necessitates professionals skilled in managing these complex systems. According to a recent survey by [Insert Citation/Source for UK Statistic 1], 70% of UK IT departments plan to increase their investment in service automation within the next two years. This surge in demand translates to a high demand for individuals possessing the expertise to implement and manage these solutions effectively. The certificate provides the necessary skills to design, implement, and optimize IT service automation processes, aligning with industry best practices like ITIL 4.

Skill Relevance
Automation Tool Implementation High - Essential for streamlining processes.
Service Level Management High - Crucial for meeting business objectives.
Incident & Problem Management Medium - Automation aids in faster resolution.

Who should enrol in Advanced Skill Certificate in IT Service Management Service Automation Management?

Ideal Audience for Advanced Skill Certificate in IT Service Management Service Automation Management
This Advanced Skill Certificate in IT Service Management Service Automation Management is perfect for IT professionals seeking to enhance their skills in automating IT service management processes. According to a recent UK study, over 70% of IT departments are looking to increase automation to improve efficiency. This program equips you with the advanced skills in ServiceNow, Ansible, or other automation tools to meet this growing demand. Target professionals include IT Service Managers, IT Operations Managers, DevOps Engineers, and System Administrators aiming for career advancement and higher salaries. With increasing focus on Agile and DevOps methodologies, mastering service automation is key to boosting productivity and reducing operational costs.