Career Advancement Programme in Conflict Resolution for Customer Service in Mandarin Chinese

Saturday, 05 July 2025 00:04:24

International applicants and their qualifications are accepted

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Overview

Overview

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• ???????? (Kèhù chongtu guanli jichu) - Fundamentals of Customer Conflict Management
• ????????? (Goutong jìqiao yu qíngxù guanli) - Communication Skills and Emotional Management
• ????????? (Chongtu lèixíng yu yìngduì cèlüè) - Types of Conflicts and Response Strategies
• ????????? (Weiji chuli yu kèhù wanliú) - Crisis Management and Customer Retention
• ????????? (Tánpàn jìqiao yu youxiào goutong) - Negotiation Skills and Effective Communication
• ????????? (Tòusù chuli liúchéng yu guifàn) - Complaint Handling Process and Standards
• ??????????? (Chongtu yùfáng yu kèhù guanxi wéihù) - Conflict Prevention and Customer Relationship Maintenance
• ????????? (Àn lì fenxi yu shíjiàn yanyàn) - Case Studies and Practical Exercises (Conflict Resolution is implied here)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

???? (Career Role) ???? (Job Description)
?????? (Conflict Resolution Specialist) ?????????,??????????,?????????,???????
?????? (Customer Relationship Manager) ?????????,??????,???????,???????
??? (Mediator) ?????????????,???????,??????????????
?????? (Customer Service Supervisor) ???????????,?????????,???????????

Key facts about Career Advancement Programme in Conflict Resolution for Customer Service in Mandarin Chinese

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此职业发展项目专注于提升客户服务人员在冲突解决方面的技能，助您成为更胜任的专业人士。

通过学习先进的冲突解决技巧和策略，学员将能够有效地处理客户投诉和纠纷，降低客户流失率，提升客户满意度。这对于任何行业，特别是客户服务密集型行业都至关重要。

课程内容涵盖多种冲突解决方法，包括沟通技巧、情绪管理、谈判策略以及危机处理。学员将参与角色扮演和模拟练习，巩固所学知识并提升实际应用能力。此职业发展项目与时俱进，紧跟行业趋势，确保学员学习到的技能在职场中具有实用性。

项目时长为四周，每周安排两次课程，每次两小时。灵活的学习安排方便学员在工作之余提升自身技能。

完成本职业发展项目后，学员将能够胜任更具挑战性的客户服务角色，例如高级客户服务代表、团队领导或冲突解决专家。 您将具备更强的沟通能力、问题解决能力和领导力，为您的职业发展奠定坚实的基础。

本项目特别适合从事客户服务、销售、公共关系等行业的专业人士，也适合希望提升沟通技巧和冲突解决能力的个人。

参与我们的“冲突解决”职业发展项目，开启您职业生涯的新篇章！

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Why this course?

职业发展规划 (Career Advancement Programme) 在冲突解决方面的培训对当今英国客户服务行业至关重要。高效的冲突解决能力是提升客户满意度和忠诚度的关键。根据英国客服协会的数据，近70%的客户流失源于糟糕的客户服务体验，其中很大一部分与未能有效解决冲突有关。

冲突类型 处理方法 成功率
投诉 积极倾听，提供解决方案 85%
抱怨 同理心沟通，情绪安抚 70%
争议 客观分析，寻找共识 60%

客户服务行业正面临着数字化转型带来的挑战，而掌握有效的冲突解决技巧，尤其是在线上平台，变得更加迫切。因此，一个完善的职业发展规划，应该包含针对不同冲突情境的专业培训，提升员工的应对能力，最终提升客户满意度，降低运营成本，增强企业竞争力。

Who should enrol in Career Advancement Programme in Conflict Resolution for Customer Service in Mandarin Chinese?

?????? (Ideal Audience) ?? (Characteristics)
?????? (Customer Service Representatives) ??????????,????????????????????,??70%????????????????(Aspiring professionals seeking to enhance conflict resolution skills and deliver exceptional customer experiences. In the UK, over 70% of customer service roles involve daily conflict management.)
???? (Team Leaders) ???????????????,????????????????(Managers aiming to improve team communication and conflict management skills to foster a positive and productive work environment.)
???????? (Customer Relationship Managers) ?????????,?????????????????????????????(Professionals focused on maintaining client relationships and enhancing customer loyalty through effective communication and conflict resolution strategies.)