Career Advancement Programme in Mandarin Chinese Customer Service Excellence

Tuesday, 24 February 2026 16:14:15

International applicants and their qualifications are accepted

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Overview

Overview

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• ?????????? (Jingtong Zhongwén kèhù fúwù jìqiao) - Mastering Mandarin Chinese Customer Service Skills
• ????????? (Gaoxiào goutong yu chongtu jiejué) - Efficient Communication and Conflict Resolution
• ???????? (Zhuóyuè kèhù guanxi guanli) - Excellent Customer Relationship Management
• ????????? (Tísheng fúwù zhìliàng yu xiàolu) - Improving Service Quality and Efficiency
• ?????????? (Zhongwén kèhù fúwù zhuóyuè biaoxiàn) - Mandarin Chinese Customer Service Excellence Performance
• ?????????? (Yòngyùn kejì tísheng kèhù tiyàn) - Utilizing Technology to Enhance Customer Experience
• ????????? (Jijí zhudòng de fúwù tàidu) - Proactive and Positive Service Attitude
• ??????????? (Kèhù tousù chuli yu weiji guanli) - Customer Complaint Handling and Crisis Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

???? (Career Roles) ???? (Role Description)
???????? (Senior Customer Service Manager) - ???? (Mandarin) ????,????,???????,??????,?????????
?????? (Customer Service Supervisor) - ?? (Bilingual) ????????,??????,??????,????????
?????? (Customer Service Representative) - ?? (Mandarin) ?????????,????,????,???????
?????? (Customer Relationship Manager) - ?? (Mandarin) ?????????,???????,?????????

Key facts about Career Advancement Programme in Mandarin Chinese Customer Service Excellence

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此职业发展计划 (Career Advancement Programme) 专注于提升客户服务卓越能力，特别是针对华语市场。学员将掌握高级的客户沟通技巧、冲突解决策略和客户关系管理方法，从而在竞争激烈的行业中脱颖而出。


通过沉浸式的学习体验，包括角色扮演、案例分析和模拟练习，学员将在 Mandarin Chinese Customer Service Excellence 领域获得显著提升。本计划注重培养学员的同理心、耐心和高效的沟通能力，最终实现卓越的客户服务水平。


本计划为期六个月，涵盖了从基础客户服务到高级客户关系管理的各个方面。课程内容紧密结合行业实际需求，确保学员学习到的知识和技能能够直接应用于工作中。课程还将包含最新的行业趋势和最佳实践。


学习完成后，学员将能够有效地处理各种客户咨询，提升客户满意度，并为企业创造更高的价值。他们将具备胜任高级客户服务职位，甚至管理职位所需的技能和知识，实现职业发展目标。本计划帮助学员在客户服务、语言技能和管理能力方面实现全面的提升，使其成为行业内抢手人才。


本 Career Advancement Programme 与多个行业相关，包括旅游、金融、科技和零售等，为学员提供广泛的职业发展机会。通过学习掌握精湛的中文客户服务技巧，学员将拥有更广阔的职业前景，并提升自身的市场竞争力。


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Why this course?

职业发展项目 (Career Advancement Programme) 对当今英国市场上普通话客户服务卓越至关重要。 随着中国消费者在英国的影响力日益增强，精通普通话的客户服务代表的需求也显著增加。根据英国国家统计局的数据，2022年在英国居住的华人超过25万，而这个数字还在不断增长。 具备优秀普通话沟通能力的员工，尤其是在拥有职业发展项目的公司中，更具竞争力。

Year Number of Mandarin Speakers (Estimate)
2020 230,000
2021 240,000
2022 250,000

Who should enrol in Career Advancement Programme in Mandarin Chinese Customer Service Excellence?

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