Key facts about Career Advancement Programme in Ndebele Language for Customer Service
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Lo msebenzi wethu we-Career Advancement Programme yokuThuthukiswa kwemisebenzi yesevisi yamakhasimende uqeqesha abantu ngezakhono ezibalulekileyo zokuphatha amakhasimende. Uhlanganisa izifundo eziphambili zokuxhumana, ukuxazulula izinkinga, nokuphatha imibuthano yabantu.
Ngohlelo lwethu le-Career Advancement Programme, uzothola ulwazi olujulile lokusebenza kahle kwesevisi yamakhasimende, ukwenza kube lula ukuthola umsebenzi omusha noma ukuthuthukisa umsebenzi wakho. Uzothuthukisa amakhono akho okusebenzisana nabantu, ukuxazulula izinkinga, nokuphatha isikhathi.
Isikhathi sohlelo lethu le-Career Advancement Programme liyiinyanga ezintathu, lihlanganisa isifundo esiqinile nesebenzayo esikuvumela ukuthi uqeqeshwe ngezinto ezibalulekileyo zokusebenza endaweni yokusebenza. Ukuqeqeshwa kuhlanganisa ukufunda okulungiselelwe ngokucophelela okunikeza amandla abafundi ukuba baqale umsebenzi wabo ngokuqonda okujulile kwemisebenzi yesevisi yamakhasimende.
Uhlelo lwethu le-Career Advancement Programme lufaneleka kakhulu emkhakheni wezisebenzi, okwenza kube lula ukuthola umsebenzi oqeqeshwe ngendlela efanele futhi okuzokunikeza ithuba lokukhula emsebenzini. Sikunika amakhono avela ezifundweni zokusebenza kwesevisi yamakhasimende ezifuna ukwenza kube lula ukuthola umsebenzi kule nsimu.
Ngokusebenza kwethu, uzothola iziqu ezibonisa ukuqeqeshwa kwakho okusemthethweni, okuzokwenza kube lula ukuthola umsebenzi njengoba ukhombisa abasebenzi bakho amakhono akho nezakhono zakho.
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Why this course?
Uhlelo Lokukhula Emsebenzini luyisisekelo kubasebenzi abafuna ukuthuthukisa amakhono abo nokuthola amathuba amasha. E-United Kingdom, izibalo zibonisa ukuthi izinga lokungasebenzi liphezulu, ngokwesibalo esingu-3.7% ngo-Mashi 2023 (source: Office for National Statistics). Uhlelo oluhle lokukhula emsebenzini lungasiza ekuqedeni le nkinga ngokunikeza amakhono adingekayo emakethe yomsebenzi yanamuhla.
Ukwelapha kwabasebenzi abasebenza ezinsimini zokunakekela amakhasimende kuyadingeka kakhulu. I-UK's customer service industry is experiencing high turnover, and a structured career advancement programme can significantly improve employee retention. Ngokwesibalo samuva, abasebenzi abaningi abatshiyela imisebenzi yabo yebhizinisi ngenxa yokuntuleka kwamathuba okukhula. Uhlelo Lokukhula Emsebenzini oluqinile lungasiza ekunciphiseni izinga lokutshela, ngokunikeza indlela ecace kakhulu yokuthuthukisa.
Isimo Somsebenzi |
Izinga Lokungasebenzi (%) |
Customer Service |
5 |
IT |
2 |
Engineering |
3 |