Certificate Programme in DevOps Service Desk Tools

Saturday, 19 July 2025 17:19:31

International applicants and their qualifications are accepted

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Overview

Overview

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DevOps Service Desk Tools: This certificate program empowers IT professionals to master essential tools for efficient incident management and problem resolution.


Learn to leverage popular DevOps tools, including ticketing systems and monitoring dashboards.


The program covers ITIL best practices and automation techniques to streamline workflows.


Ideal for IT support staff, system administrators, and anyone seeking to enhance their DevOps Service Desk skills.


Gain practical experience with real-world scenarios and hands-on exercises using industry-standard DevOps Service Desk Tools.


Boost your career prospects and become a highly sought-after DevOps professional.


Explore the program today and transform your IT support capabilities! Enroll now.

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DevOps Service Desk Tools: This certificate programme empowers you with in-demand skills in managing IT infrastructure and services. Master incident management, problem resolution, and change management using industry-leading DevOps tools. Gain hands-on experience with automation, monitoring, and configuration management. This DevOps focused training enhances your problem-solving abilities and boosts your career prospects as a DevOps Engineer, Service Desk Analyst, or IT Support Specialist. DevOps certification differentiates you in a competitive job market. Secure your future in the dynamic world of IT service management today!

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to DevOps & Service Desk Principles
• ITIL Framework and its application in DevOps
• DevOps Service Desk Tools: Overview and Selection
• Jira Service Management: Configuration and Administration
• ServiceNow for DevOps: Ticketing and Automation
• Monitoring and Alerting with Prometheus and Grafana
• Implementing CI/CD Pipelines with Jenkins
• DevOps Security Best Practices and Incident Management
• Automating Service Desk Processes with scripting (e.g., Python)
• Effective Communication and Collaboration in DevOps Teams

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (DevOps Service Desk) Description
DevOps Engineer (Primary Keyword: DevOps; Secondary Keyword: Automation) Automates infrastructure, implements CI/CD pipelines, ensuring seamless service delivery. High demand in UK tech.
Service Desk Analyst (Primary Keyword: Service Desk; Secondary Keyword: Incident Management) Provides first-line support, troubleshooting incidents, managing requests, and escalating complex issues. Crucial for DevOps success.
Cloud Engineer (Primary Keyword: Cloud; Secondary Keyword: AWS/Azure) Manages cloud infrastructure, ensuring high availability and scalability. Essential for modern DevOps environments.
DevOps Specialist (Primary Keyword: DevOps; Secondary Keyword: Monitoring) Focuses on optimizing DevOps processes, improving monitoring and alerting systems. A growing area of expertise.

Key facts about Certificate Programme in DevOps Service Desk Tools

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A Certificate Programme in DevOps Service Desk Tools equips you with the essential skills to manage and support IT infrastructure within a DevOps environment. This program focuses on practical application, making you job-ready upon completion.


Learning outcomes include mastering popular DevOps service desk tools, proficiently managing incidents and requests, and implementing effective automation strategies. You'll gain expertise in ITIL frameworks and learn to integrate them seamlessly with DevOps principles, streamlining workflows and improving operational efficiency. This involves practical hands-on experience with ticketing systems, monitoring tools, and automation platforms.


The program's duration typically ranges from several weeks to a few months, depending on the intensity and specific curriculum. This condensed timeframe allows for quick skill acquisition, facilitating a rapid transition into a DevOps-focused role. The flexible learning options often available cater to diverse schedules.


The industry relevance of a DevOps Service Desk Tools certificate is undeniable. The growing demand for skilled professionals proficient in managing and automating IT operations in agile environments makes this certificate highly valuable. Graduates are well-prepared for roles such as DevOps Engineer, Service Desk Analyst, IT Support Specialist, or System Administrator – all in high demand in today's competitive job market. This certificate provides a competitive edge, showcasing your knowledge of ITIL best practices and automation within DevOps.


This comprehensive program covers troubleshooting, incident management, problem management, change management, and knowledge management. Key aspects such as service level agreements (SLAs) and reporting are also thoroughly addressed, ensuring a complete understanding of the DevOps service desk function. This focus on practical application and industry-standard tools ensures the skills gained are immediately applicable in a professional setting.

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Why this course?

A Certificate Programme in DevOps Service Desk Tools is increasingly significant in today's UK market. The rapid adoption of DevOps practices across various industries necessitates skilled professionals capable of managing and optimizing IT service delivery. According to a recent survey (hypothetical data for illustrative purposes), 70% of UK IT companies now utilize DevOps methodologies, and this figure is projected to reach 85% within the next two years. This rising demand directly translates to a growing need for individuals certified in DevOps Service Desk tools, such as Jira, ServiceNow, and PagerDuty. This upskilling not only enhances career prospects but also contributes to a company's overall efficiency and improved service delivery. The skills gained from such a program, encompassing incident management, problem management, and change management within a DevOps framework, are highly sought after by employers across various sectors.

Skill Demand (UK)
DevOps Tools High
Automation Very High
Incident Management High

Who should enrol in Certificate Programme in DevOps Service Desk Tools?

Ideal Candidate Profile Relevant Skills & Experience Career Benefits
IT Support professionals seeking to enhance their DevOps service desk skills and knowledge of automation tools. This Certificate Programme in DevOps Service Desk Tools is perfect for those aiming to advance their careers in IT. Experience in IT support, familiarity with ticketing systems (e.g., ServiceNow, Jira), basic understanding of scripting or automation is beneficial but not essential. The program provides comprehensive training in these areas. Increased earning potential (Average IT salary in the UK is £40k+ and DevOps specialists command higher salaries). Improved efficiency and productivity through mastery of automation and service desk tools. Enhanced problem-solving and incident management capabilities. Opens doors to senior roles such as DevOps Engineer or IT Service Manager.
Individuals transitioning into IT from related fields who want to specialize in DevOps. Given the UK’s thriving tech sector, this is a strategic move. Transferable skills from other sectors can be advantageous. The program is designed to bridge the gap between existing knowledge and DevOps principles. Access to a rapidly growing and in-demand career path, contributing to the UK’s digital economy. Competitive advantage in the job market with a recognized qualification.