Certificate Programme in IT Service Management Foundations

Friday, 27 February 2026 15:14:45

International applicants and their qualifications are accepted

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Overview

Overview

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IT Service Management Foundations is a certificate program designed for IT professionals seeking a strong understanding of ITSM principles.


This program covers ITIL 4 framework basics, incident management, problem management, and change management. You'll learn best practices for service delivery and support.


Ideal for IT support staff, help desk agents, and aspiring IT managers, this Certificate Programme in IT Service Management Foundations builds a solid foundation for a successful IT career. Gain valuable skills and knowledge.


Enhance your career prospects and become a more effective IT professional. Enroll now and explore the curriculum!

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IT Service Management Foundations: Launch your IT career with this certificate program. Gain in-demand skills in incident, problem, and change management, and ITIL framework best practices. This IT Service Management course provides practical knowledge and hands-on experience, preparing you for roles such as Service Desk Analyst or IT Support Specialist. Develop your problem-solving abilities and enhance your career prospects. Our unique blend of theory and real-world case studies ensures you are job-ready. Enroll today and master the fundamentals of IT service management!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Introduction & Best Practices
• ITIL® Foundation Framework and Key Concepts
• Incident Management and Problem Management
• Change Management and Release Management
• Service Level Management and Service Catalogue
• IT Service Continuity Management and Disaster Recovery
• Capacity Management and Availability Management
• IT Asset Management and Configuration Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:

1 month (Fast-track mode): 140
2 months (Standard mode): 90

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

IT Service Management Role Description
IT Service Manager (ITSM) Oversees IT service delivery, ensuring alignment with business needs. Manages teams and budgets, focusing on ITIL frameworks. High demand, excellent career progression.
Service Desk Analyst First point of contact for IT issues. Provides technical support, troubleshooting, and incident management. Foundation for ITSM careers; strong problem-solving skills required.
IT Operations Manager Responsible for the daily operations of IT infrastructure. Ensures system uptime, security, and performance. Requires strong leadership and technical expertise.
ITIL Practitioner Applies ITIL best practices to improve IT service management processes. Focuses on efficiency, effectiveness, and customer satisfaction. Growing demand across various IT roles.

Key facts about Certificate Programme in IT Service Management Foundations

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The Certificate Programme in IT Service Management Foundations provides a solid grounding in ITIL 4 principles and practices. This program equips participants with the knowledge and skills necessary to effectively manage IT services within an organization, improving efficiency and customer satisfaction.


Learning outcomes include understanding key IT service management concepts like incident, problem, and change management; developing skills in service design and service level management; and gaining familiarity with ITIL 4 framework and its practical application. The curriculum incorporates best practices for IT operations and service delivery.


Typically, the program duration is between 3-5 days, depending on the specific provider and delivery method (online, in-person, or blended learning). The flexible formats cater to busy professionals seeking to upskill or those new to IT service management careers.


This Certificate Programme in IT Service Management Foundations is highly relevant to the current IT industry landscape. The ITIL framework is globally recognized, making this certification valuable for professionals aiming for roles in IT operations, service desk, IT management, or project management. Graduates gain a competitive advantage in the job market and demonstrate commitment to industry best practices for IT service management.


Further enhancing career prospects, the program often includes practical exercises, case studies, and potentially an exam leading to industry-recognized certification. This helps strengthen resumes and showcases competency in ITIL 4-aligned processes and procedures, essential for effective IT governance and risk management.

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Why this course?

Year ITSM Professionals (UK)
2021 150,000
2022 165,000
2023 (Projected) 180,000

Certificate Programme in IT Service Management Foundations is increasingly significant in today's UK market. The IT sector is booming, with projections indicating substantial growth. According to recent industry reports, the number of ITSM professionals in the UK has steadily risen, reflecting a growing demand for skilled individuals. This demand is further fueled by the increasing reliance on technology across all sectors. A Certificate Programme in IT Service Management Foundations provides professionals with the essential knowledge and skills required to manage IT infrastructure effectively, aligning with industry best practices like ITIL. Gaining this recognized certification demonstrates commitment to professional development and boosts career prospects, making it a highly valuable asset in a competitive job market. The programme's focus on practical application ensures graduates are prepared to contribute immediately to organizations' IT service management strategies. This upskilling enhances organizational efficiency and reduces operational costs, benefiting both individual career progression and organizational success.

Who should enrol in Certificate Programme in IT Service Management Foundations?

Ideal Candidate Profile Key Skills & Experience
Aspiring IT professionals seeking a career boost. This Certificate Programme in IT Service Management Foundations is perfect for individuals aiming for roles like IT support analyst or service desk agent. Basic IT knowledge is beneficial, but not essential. The course provides a solid foundation in ITIL framework principles and best practices for IT service management.
Graduates with a technology-related degree looking for practical skills. With over 400,000 IT professionals in the UK, enhancing your IT Service Management expertise is key for career progression. This programme enhances problem-solving, process improvement and communication skills – valuable assets in any IT role, from incident management to change management.
Experienced IT professionals wanting to formalise their knowledge and gain industry-recognised certification. This programme builds a solid base for further ITIL qualifications. Develop your understanding of key IT service management concepts such as availability, capacity planning, and service level agreements (SLAs).