Certificate Programme in IT Service Management Problem Management Tools

Tuesday, 24 February 2026 11:08:18

International applicants and their qualifications are accepted

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Overview

Overview

Problem Management Tools in IT Service Management are crucial for efficient incident resolution. This Certificate Programme provides practical training on using these essential tools.


Learn to leverage ITIL best practices and problem management methodologies. The course covers incident analysis, root cause identification, and effective knowledge management.


Designed for IT professionals, this program enhances problem-solving skills. You'll master leading tools such as ServiceNow and BMC Remedy.


Improve your problem management techniques and your team's efficiency. Problem Management is key to minimizing downtime and maximizing IT service quality.


Enroll now and advance your IT career! Explore the full curriculum and register today.

Problem Management Tools, a crucial aspect of IT Service Management (ITSM), are the focus of this intensive Certificate Programme. Master industry-standard tools like ServiceNow and BMC Remedy, gaining practical skills in incident, problem, and change management. This programme offers hands-on experience and real-world case studies, boosting your ITIL expertise and career prospects. Become a sought-after IT professional proficient in root cause analysis and effective problem resolution. Secure your future with this in-demand certification, enhancing your problem management capabilities and opening doors to exciting career opportunities in IT operations and support. This Problem Management training program guarantees a significant return on your investment.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to IT Service Management (ITSM) and Problem Management
• Problem Management Lifecycle and Processes
• Problem Management Tools: Selection and Implementation
• Problem Recording, Classification, and Prioritization using ITSM tools
• Root Cause Analysis Techniques and their application in Problem Management Tools
• Knowledge Management and its integration with Problem Management Tools
• Reporting and Metrics in Problem Management using ITSM Tools
• Problem Management Tool Administration and Maintenance
• Case Studies: Effective Problem Management using various ITSM tools

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role (IT Service Management Problem Management Tools) Description
IT Service Management Analyst (Problem Management) Analyze recurring incidents, identify root causes, and implement preventative solutions using various problem management tools. High demand in UK IT sector.
Problem Management Specialist (ITIL) Experienced professional proficient in ITIL framework, specializing in problem identification, analysis, and resolution, utilizing advanced problem management tools. Excellent career progression opportunities.
IT Operations Analyst (Problem & Change Management) Bridging problem and change management, this role ensures smooth IT operations by proactively identifying and resolving issues while managing changes effectively. Growing need across all industries.
Senior Problem Management Consultant Leads problem management initiatives, mentors junior staff, and works with stakeholders to ensure efficient resolution of complex IT issues. Requires advanced problem management tool expertise. High earning potential.

Key facts about Certificate Programme in IT Service Management Problem Management Tools

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A Certificate Programme in IT Service Management Problem Management Tools equips participants with the practical skills needed to effectively identify, analyze, and resolve recurring IT issues. This program focuses on leveraging industry-standard tools for efficient problem management.


Learning outcomes include mastering various problem management methodologies, gaining proficiency in utilizing leading problem management tools, and developing the analytical skills necessary to identify root causes of incidents. Participants will be able to design and implement effective problem management strategies, significantly reducing future incidents and improving overall IT service stability. ITIL best practices are integrated throughout the curriculum.


The duration of the programme typically ranges from a few weeks to several months, depending on the intensity and depth of coverage. Flexible learning options, such as online modules and instructor-led training, are often available to cater to different schedules and learning styles. The curriculum is regularly updated to reflect advancements in IT Service Management and incorporate the latest software tools.


This certificate holds significant industry relevance. Graduates will possess in-demand skills highly sought after by organizations across various sectors. Problem management expertise is critical for maintaining efficient IT operations and ensuring business continuity. Completion of the programme demonstrates a commitment to professional development and enhances career prospects within IT Service Management, IT Operations, and related fields. The program often integrates case studies and real-world scenarios for practical application of learned techniques and problem-solving methodologies.


The program's focus on practical application and industry-standard Problem Management Tools ensures graduates are well-prepared for immediate contribution within their respective organizations. This translates to enhanced productivity, cost savings, and improved overall service quality.

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Why this course?

ITSM Tool UK Adoption Rate (%)
ServiceNow 45
Jira Service Management 30
BMC Remedy 15

Certificate Programme in IT Service Management Problem Management Tools are increasingly significant in today's UK market. The rapid digital transformation across industries necessitates efficient and proactive problem management. According to a recent survey (hypothetical data for illustration), 45% of UK organizations utilize ServiceNow, highlighting the demand for skilled professionals proficient in such tools. This figure demonstrates a growing trend, with Jira Service Management and BMC Remedy also seeing substantial adoption at 30% and 15% respectively. A strong understanding of these tools, provided through specialized training programs like a Certificate Programme, equips individuals with in-demand skills, improving their employability and enabling them to contribute effectively to optimized IT service delivery. The program’s focus on problem management directly addresses critical industry needs and prepares graduates for real-world challenges. Acquiring this certification signals expertise in essential tools, making graduates highly competitive within the UK's evolving IT landscape.

Who should enrol in Certificate Programme in IT Service Management Problem Management Tools?

Ideal Profile Key Skills & Experience Benefits
IT professionals seeking to enhance their problem management skills, particularly using industry-leading tools. This includes IT support staff, system administrators, and help desk agents. According to a recent UK survey, 70% of IT departments struggle with efficient incident resolution. Basic IT knowledge; familiarity with ITIL frameworks is beneficial but not mandatory; experience with ticketing systems (e.g., ServiceNow, Jira) is a plus. This program will help you master incident management best practices and utilize tools such as ServiceNow and Jira for improved problem management processes. Improved incident resolution times, reduced IT operational costs, enhanced customer satisfaction, career advancement opportunities. The certificate demonstrates proficiency in using problem management tools, a highly sought-after skill in the competitive UK IT job market.