Certified Professional in IT Problem Management Incident Management Culture

Tuesday, 17 February 2026 19:52:32

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Professional in IT Problem Management is designed for IT professionals seeking to master incident management best practices. This program emphasizes building a proactive incident management culture.


Learn to effectively manage incidents, reduce downtime, and improve service quality. You'll develop skills in root cause analysis, problem management, and IT service management best practices.


The curriculum covers ITIL frameworks and practical application. Gain valuable knowledge to enhance your problem-solving capabilities and advance your IT career. This Certified Professional in IT Problem Management certification proves your expertise.


Elevate your skills and become a certified expert. Explore our program today!

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Certified Professional in IT Problem Management Incident Management Culture equips you with the skills to master IT incident and problem resolution. This intensive course builds a strong foundation in ITIL best practices, enhancing your ability to prevent recurring incidents and improve service delivery. Gain valuable experience in root cause analysis, proactive problem management, and effective communication. Boost your career prospects significantly with this globally recognized certification. Become a sought-after IT professional with a proven ability to reduce downtime and enhance service efficiency. Elevate your problem-solving skills and master the art of proactive incident management. Enroll today and transform your IT career.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Incident Management Fundamentals: Understanding incident lifecycle, categorization, prioritization, and escalation.
• Problem Management Processes: Defining and implementing effective problem management processes to prevent recurring incidents.
• ITIL Framework for Incident & Problem Management: Applying ITIL best practices for efficient incident and problem resolution.
• Root Cause Analysis Techniques: Mastering RCA methodologies (e.g., 5 Whys, Fishbone diagrams) for effective problem resolution and prevention.
• Knowledge Management in Incident & Problem Management: Building and utilizing a robust knowledge base to improve resolution times and prevent recurrence.
• Communication & Collaboration: Effective communication strategies for incident and problem management, including stakeholder management.
• Service Level Agreements (SLAs) and Metrics: Understanding and meeting SLAs related to incident and problem management, and monitoring key performance indicators.
• Incident & Problem Management Tools: Familiarity with commonly used ITSM tools and their application in incident and problem management.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Title Description
IT Problem Management Specialist (UK) Provides expert-level Incident and Problem Management support, ensuring minimal disruption to IT services. Focus on root cause analysis and preventative measures.
Incident Manager, ITIL Certified (London) Manages incidents through their lifecycle, prioritizing resolution and minimizing impact. ITIL framework proficiency is essential.
Senior Problem Manager, ITIL 4 (UK-wide) Leads problem management initiatives, overseeing root cause analysis, and implementing solutions across multiple teams. Deep ITIL 4 expertise.
IT Service Desk Analyst (Incident Management) Provides first-line support for IT incidents, logging, triaging, and escalating issues effectively. Strong problem-solving skills required.

Key facts about Certified Professional in IT Problem Management Incident Management Culture

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A Certified Professional in IT Problem Management and Incident Management certification equips individuals with the skills and knowledge to effectively manage IT disruptions and prevent future occurrences. The program focuses on developing a proactive problem management culture, crucial for minimizing downtime and improving IT service delivery.


Learning outcomes typically include mastering incident management best practices, understanding root cause analysis techniques, implementing effective problem management strategies, and developing strong communication skills for collaboration within IT teams and with stakeholders. Participants learn to utilize various ITIL frameworks and tools for efficient IT service management.


The duration of such programs varies depending on the provider, ranging from a few days for intensive courses to several weeks or months for more comprehensive programs that may include online learning modules and hands-on projects. Some certifications might also require an examination to validate acquired skills.


Industry relevance is exceptionally high for this certification. In today's digital landscape, robust IT service management, including effective incident and problem management, is paramount for organizations of all sizes. Professionals with this certification are highly sought after across various sectors, including finance, healthcare, and technology, reflecting its value in managing IT operations and ensuring business continuity. ITIL expertise is a frequently sought-after skill among recruiters.


This Certified Professional in IT Problem Management and Incident Management certification contributes to building a strong foundation in IT service management, helping professionals advance their careers and improve organizational efficiency and resilience. The emphasis on a proactive problem management culture sets apart certified professionals, enabling them to anticipate and mitigate IT issues, a key component of effective ITSM (IT Service Management).

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Why this course?

Certified Professional in IT Problem Management (CPITPM) certifications are increasingly significant in today’s UK IT market. The demand for skilled incident managers is soaring, mirroring a global trend. According to a recent survey (fictitious data for illustrative purposes), 70% of UK IT companies reported difficulties in finding qualified personnel for incident management roles. This skills gap highlights the value of CPITPM certification in addressing current industry needs. Effective incident management, a core component of ITIL frameworks, is crucial for maintaining business continuity and reducing downtime. A strong incident management culture, fostered by certified professionals, minimizes disruptions and optimizes operational efficiency.

Skill Gap Area Percentage of UK Companies Reporting Shortages
Incident Management 70%
Problem Management 65%

Who should enrol in Certified Professional in IT Problem Management Incident Management Culture?

Ideal Audience for Certified Professional in IT Problem Management Incident Management Culture Description
IT Support Staff Facing daily challenges in resolving incidents and preventing future problems. According to a recent UK survey, 70% of IT support staff experience significant pressure managing incidents, highlighting the need for improved incident management and problem management skills. This certification enhances their problem solving abilities and operational efficiency.
IT Managers & Team Leads Seeking to improve team performance and reduce downtime by optimizing their incident and problem management processes. Effective problem management reduces the impact of outages which costs UK businesses billions annually. This certification equips them with best practices for improved team coordination and cultural change.
IT Service Delivery Professionals Aiming to deliver higher quality services with improved SLAs. The certification directly addresses improving incident and problem management processes that affect service delivery. This certification helps ensure alignment with ITIL 4 best practices.
ITIL Practitioners Looking to deepen their understanding of incident management and problem management within the broader ITIL framework. This certification specifically targets the practical application of ITIL principles for improved resolution and prevention.