Certified Professional in Problem Management for IT Service Support

Sunday, 24 August 2025 05:49:18

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Professional in Problem Management (CPPM) for IT Service Support equips IT professionals with best practices for proactive problem resolution.


This certification focuses on incident management, problem analysis, and root cause analysis.


It benefits IT service managers, analysts, and technicians seeking to improve service availability and reduce downtime.


The CPPM certification provides a structured approach to problem management, improving efficiency and reducing costs. Learn proven techniques for identifying and resolving recurring incidents.


Become a Certified Professional in Problem Management today! Explore the course details and elevate your IT career.

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Certified Professional in Problem Management for IT Service Support equips you with best practices in identifying, analyzing, and resolving recurring IT issues. This intensive course boosts your incident management skills and enhances your problem-solving capabilities, leading to improved service delivery and reduced downtime. Gain a competitive edge in the IT industry with enhanced career prospects, including roles like Problem Management Analyst and IT Service Manager. Learn proven methodologies and gain valuable certification recognized globally. Unlock your potential and become a master problem solver!

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Problem Management Lifecycle
• Problem Identification and Logging
• Root Cause Analysis Techniques (RCA) & 5 Whys
• Problem Analysis and Diagnosis
• Problem Resolution and Implementation
• Problem Management Metrics and Reporting
• ITIL Problem Management Framework
• Knowledge Management in Problem Management
• Escalation and Communication Procedures
• Proactive Problem Management & Prevention

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Professional in Problem Management (IT Service Support) Roles - UK Description
IT Problem Management Analyst Analyzes and resolves IT incidents, identifying root causes and implementing preventative measures to minimize future disruptions. Focuses on improving service stability and reducing downtime.
Problem Management Specialist Leads investigations into recurring IT incidents, driving the implementation of effective and lasting solutions. Works collaboratively across IT teams and with business stakeholders.
Senior Problem Manager Oversees the problem management process, providing guidance and mentorship to team members. Develops and enhances problem management strategies and methodologies to achieve business objectives. Excellent understanding of ITIL framework.
ITIL Problem Management Consultant Provides expert advice on implementing and optimizing ITIL-aligned problem management processes. Conducts audits and assessments, recommending process improvements to meet business needs.

Key facts about Certified Professional in Problem Management for IT Service Support

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The Certified Professional in Problem Management for IT Service Support certification equips IT professionals with the skills to proactively identify, analyze, and resolve recurring IT issues. This translates to significant improvements in service availability and reduced operational costs. Learning focuses on practical application, not just theoretical knowledge.


Upon completion of the training, participants will be able to effectively implement problem management processes, utilizing root cause analysis techniques and change management strategies. They'll gain proficiency in metrics collection and reporting, contributing to continuous service improvement. The detailed knowledge of ITIL frameworks enhances their problem-solving capabilities within an IT service management context.


The duration of the Certified Professional in Problem Management for IT Service Support program varies depending on the provider and delivery method. Expect a range from a few days of intensive classroom learning to several weeks of online, self-paced modules. Many programs offer flexible scheduling to accommodate busy professionals.


In today's complex IT landscape, effective problem management is crucial for organizational success. This certification is highly relevant across various industries, including finance, healthcare, and technology. Holding this credential demonstrates a commitment to excellence in IT service support and significantly enhances career prospects, showcasing expertise in incident management, service level agreements (SLAs), and overall IT operations management.


The skills gained in this certification, such as root cause analysis and problem solving, are valuable assets irrespective of the specific industry. Graduates often find themselves in roles such as IT Service Manager, Problem Manager, or IT Operations Analyst. The certification enhances their ability to contribute meaningfully to a company's overall IT strategy and demonstrate their mastery of ITIL best practices, specifically related to incident management best practices.

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Why this course?

A Certified Professional in Problem Management (CPPM) certification holds significant weight in today's UK IT service support market. The increasing complexity of IT systems and the growing reliance on technology across all sectors demand professionals skilled in proactive problem identification and resolution. This is reflected in the rising demand for CPPM-certified individuals.

According to recent industry surveys (hypothetical data for demonstration purposes), the number of CPPM-certified professionals in the UK has seen a 25% year-on-year increase. This reflects the growing awareness of the value of robust problem management frameworks in reducing IT downtime and improving overall service quality. Furthermore, businesses are increasingly prioritizing IT stability, recognizing it as a crucial factor in maintaining productivity and competitiveness.

Year CPPM Certified Professionals (UK)
2022 10,000
2023 12,500

Who should enrol in Certified Professional in Problem Management for IT Service Support?

Ideal Candidate Profile for Certified Professional in Problem Management Key Skills & Experience
IT professionals seeking to elevate their incident and problem management capabilities within IT service support, particularly those aiming for leadership roles. Experience in ITIL frameworks, incident management, and change management is beneficial. A strong understanding of root cause analysis techniques and IT service continuity is crucial for success in this role.
Individuals working in IT service desks, operations centers, or support teams actively involved in resolving recurring IT issues and improving overall service quality. Proven ability to analyze complex incidents, identify trends, and implement effective solutions. The course will enhance skills in problem solving, communication, and collaboration.
Ambitious IT professionals in the UK aiming for career progression. (Note: While specific UK statistics on IT problem management roles are difficult to isolate, the demand for skilled IT professionals across all sectors is consistently high.) Strong analytical and problem-solving abilities are essential, as is proficiency in using various problem management tools and techniques. The certification demonstrates commitment to professional development.