Certified Professional in Service Improvement

Thursday, 12 February 2026 09:08:37

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Professional in Service Improvement (CPSi) is a globally recognized certification. It validates your expertise in service management best practices.


The CPSi program benefits ITIL professionals, service managers, and anyone focused on service improvement. It enhances your skills in process optimization, customer satisfaction, and efficiency.


Gain practical knowledge of frameworks like ITIL 4 and lean methodologies. This Certified Professional in Service Improvement qualification boosts career prospects.


Demonstrate your commitment to excellence. Become a CPSi today and elevate your service management career. Learn more and register now!

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Certified Professional in Service Improvement (CPSi) certification transforms your service management career. This highly-regarded program equips you with advanced skills in process improvement methodologies like Lean and Six Sigma, boosting efficiency and customer satisfaction. Gain practical, hands-on experience through real-world case studies and simulations, enhancing your problem-solving capabilities and boosting your resume. Expand your career prospects in ITIL, service management, and operational excellence roles. Become a Certified Professional in Service Improvement today and unlock your potential.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Service Improvement Planning & Strategy
• Lean and Six Sigma methodologies for Service Improvement
• Process Mapping and Analysis for Service Optimization
• Data Analysis and Reporting for Service Improvement (KPIs & Metrics)
• ITIL® Foundation (or equivalent service management framework)
• Change Management for Service Improvements
• Stakeholder Management and Communication in Service Improvement Projects
• Root Cause Analysis and Problem Solving techniques
• Service Level Management and Agreement (SLA) negotiation
• Measuring and Reporting Service Improvement Results

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Professional in Service Improvement (CPSI) Job Market Trends in the UK

Career Role Description
Service Improvement Manager Leads and implements service improvement initiatives, analyzing processes and identifying areas for optimization. Key skills include Lean, Six Sigma, and project management. High demand.
Process Improvement Analyst Analyzes existing processes, identifies bottlenecks, and designs solutions for improved efficiency and effectiveness. Strong analytical and problem-solving skills are vital. Growing demand.
Service Improvement Consultant Provides expert advice and guidance to organizations on service improvement methodologies and best practices. Extensive experience and a strong CPSI certification are highly valued. Strong demand.
Lean Six Sigma Black Belt Leads and executes complex Six Sigma projects, driving significant improvements in process efficiency and quality. Requires advanced knowledge and certification. High demand.

Key facts about Certified Professional in Service Improvement

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The Certified Professional in Service Improvement (CPSi) certification is designed to equip professionals with the skills and knowledge necessary to effectively improve service delivery within their organizations. The program focuses on practical application and real-world scenarios, ensuring learners can immediately implement their newfound expertise.


Learning outcomes for the CPSi include mastering service improvement methodologies like Lean, Six Sigma, and ITIL, as well as developing proficiency in process mapping, data analysis, and change management. Graduates will be capable of leading and participating in service improvement initiatives, driving efficiency and customer satisfaction.


The duration of the CPSi program varies depending on the provider and delivery method. However, most programs range from a few days of intensive training to several months of blended learning combining online modules and practical workshops. Flexible options cater to busy professionals' schedules, ensuring accessibility while maintaining a high standard of education.


Industry relevance for a CPSi certification is significant. Across various sectors, from IT and healthcare to finance and manufacturing, the ability to streamline operations and enhance service quality is highly valued. This certification demonstrates a commitment to continuous improvement, a valuable asset in today's competitive landscape. Professionals holding the Certified Professional in Service Improvement designation are sought after for roles involving service management, process optimization, and project management.


The CPSi certification provides a structured pathway for career progression, offering a recognized standard of competence in service improvement. It's a valuable credential for those seeking to advance their careers and demonstrate their expertise in service design, service transition, and service operation.

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Why this course?

A Certified Professional in Service Improvement (CPSi) certification holds significant weight in today’s competitive UK market. With the UK's service sector contributing over 75% to the GDP, according to the Office for National Statistics, the demand for skilled service improvement professionals is exceptionally high. This necessitates continuous upskilling and professional development, and the CPSi qualification directly addresses this need. The certification equips professionals with the skills to optimize service delivery, reduce operational costs, and enhance customer satisfaction – all critical elements for businesses aiming for growth and efficiency.

Skill Importance
Process Improvement High - Reduces operational costs.
Customer Relationship Management High - Enhances customer satisfaction.
Data Analysis Medium - Supports informed decision-making.

Who should enrol in Certified Professional in Service Improvement?

Ideal Audience for Certified Professional in Service Improvement (CPSi)
Are you a service professional striving for excellence? The CPSi certification is perfect for individuals seeking to enhance their service management capabilities and drive positive change within their organizations. In the UK, the service sector accounts for a significant portion of the economy, highlighting the ever-growing demand for skilled professionals in service improvement.
This internationally recognized qualification is tailored for those involved in ITIL, lean management, and process improvement initiatives. Whether you're a service manager, IT operations specialist, process analyst, or consultant, the CPSi will equip you with the skills needed to optimize service delivery, boost efficiency, and increase customer satisfaction. According to recent studies (cite study if available), UK businesses investing in service improvement training see an average X% increase in productivity.
Aspiring leaders and those seeking career progression will also benefit greatly from the CPSi. By mastering best practices in service design, implementation, and measurement, you'll demonstrate a clear commitment to professional development and significantly enhance your job prospects within the competitive UK job market.