Certified Specialist Programme in Emotional User Journey Mapping

Sunday, 22 February 2026 12:01:51

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Emotional User Journey Mapping provides a deep dive into understanding user experience on an emotional level.


Learn to design user-centered products by mapping emotional responses across the user journey.


This programme is ideal for UX designers, product managers, and anyone involved in designing impactful customer experiences.


Master techniques in qualitative research and visualisation to create compelling emotional user journey maps.


Gain practical skills in customer empathy and build products that resonate emotionally. Emotional User Journey Mapping is key to improving user engagement and satisfaction.


Unlock your potential to create truly exceptional digital experiences. Enroll today and transform your approach to UX design!

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Certified Specialist Programme in Emotional User Journey Mapping empowers you to design truly engaging user experiences. This intensive programme provides practical, hands-on training in advanced emotional user journey mapping techniques. Learn to understand and leverage user emotions, resulting in higher conversion rates and customer loyalty. Develop in-demand skills for UX research, UX design, and service design roles. Gain a globally recognized certification, boosting your career prospects and earning potential. Our unique, case-study based approach guarantees real-world application and impactful results. This emotional UX design program sets you apart.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Emotions in UX Design
• Emotional User Journey Mapping Methodologies & Frameworks
• User Research for Emotional Insights (Qualitative & Quantitative)
• Creating & Analyzing Emotional User Journey Maps
• Identifying & Addressing Pain Points in the Emotional User Journey
• Applying Emotional Design Principles to UX Solutions
• Measuring the Effectiveness of Emotional Design Interventions
• Case Studies: Emotional User Journey Mapping in Practice
• Emotional User Journey Mapping for different platforms (web, mobile, etc.)
• Ethical Considerations in Emotional User Journey Mapping

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Specialist Programme: Emotional User Journey Mapping - UK Job Market Insights

Explore the thriving landscape of Emotional UX in the UK. This program equips you with the skills to navigate the exciting career paths within this field.

Career Role (Emotional UX Specialist) Description
UX Researcher (Emotional UX) Uncover the emotional responses users have to products and services, guiding design choices to enhance user satisfaction. High demand.
UX Designer (Empathy-Driven) Craft user interfaces focused on positive emotional connections, leading to improved user experiences and higher engagement. Strong growth potential.
UX Writer (Emotional Content) Craft compelling narratives and microcopy that evoke the desired emotions in users, aligning with brand and product goals. Increasingly sought-after skill.
UI/UX Designer (Emotional Intelligence Focus) Design user interfaces that consider the emotional aspects of interaction, ensuring a positive and engaging user experience. Excellent salary prospects.

Key facts about Certified Specialist Programme in Emotional User Journey Mapping

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The Certified Specialist Programme in Emotional User Journey Mapping provides a comprehensive understanding of how to map and analyze the emotional responses of users throughout their interaction with a product or service. This specialized training equips participants with the skills to create impactful user experiences.


Learning outcomes include mastering the techniques of emotional user journey mapping, including identifying and measuring emotional responses, analyzing user data to improve design and strategy, and effectively communicating findings to stakeholders. Participants will develop proficiency in various user research methodologies.


The programme duration is typically intensive, often spanning several days of focused learning and practical application. The exact length may vary depending on the specific provider and course structure. This intensive format ensures a deep dive into the complexities of emotional user journey mapping.


This certification holds significant industry relevance across numerous sectors, including UX design, product development, marketing, and customer experience management. The ability to understand and address user emotions is crucial for creating successful and engaging products and services. Understanding customer empathy is a key skill.


Graduates of the Certified Specialist Programme in Emotional User Journey Mapping gain a competitive advantage, demonstrating expertise in a highly sought-after skill set within the rapidly evolving field of user experience design and customer-centric strategies. This certification enhances career prospects and showcases a commitment to user-centered design principles.

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Why this course?

The Certified Specialist Programme in Emotional User Journey Mapping is increasingly significant in today's UK market. With user experience (UX) design playing a crucial role in business success, understanding the emotional response of users is paramount. A recent survey revealed that 70% of UK businesses prioritize emotional engagement in their UX strategy. This highlights the growing demand for professionals skilled in emotional user journey mapping.

Skill Demand (UK)
Emotional UX Mapping High
UX Research Very High
User Testing Medium

Who should enrol in Certified Specialist Programme in Emotional User Journey Mapping?

Ideal Audience for Certified Specialist Programme in Emotional User Journey Mapping
This Certified Specialist Programme in Emotional User Journey Mapping is perfect for UX designers, researchers, and product managers seeking to elevate their skills. In the UK, over 70% of companies prioritize the user experience, highlighting the increasing demand for emotional intelligence in design.

Are you a UX professional striving to create truly resonant user experiences? Do you want to master the techniques of journey mapping to understand user emotions and pain points effectively? This program empowers you to craft empathetic and engaging user-centered designs, leading to increased customer satisfaction and business success. It also deepens your understanding of user research and information architecture.

If you are eager to gain a competitive edge in the UK's thriving digital landscape, enhance your user experience strategy, and improve your emotional design skills, this programme is for you.