Certified Specialist Programme in IT Problem Management Tools

Friday, 12 September 2025 15:07:01

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in IT Problem Management Tools equips IT professionals with in-depth knowledge of leading IT problem management tools.


This programme covers incident management, problem management, and change management processes.


Learn to effectively utilize these tools for root cause analysis and service desk optimization. IT Problem Management Tools are crucial for efficient IT operations.


Designed for IT support staff, system administrators, and IT managers, this program enhances your problem-solving skills and improves your team's efficiency.


Gain a competitive edge and master IT problem management tools. Enroll today and transform your IT problem management capabilities.

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Certified Specialist Programme in IT Problem Management Tools equips you with in-demand skills in incident, problem, and change management. This intensive program provides hands-on training using industry-leading tools like ServiceNow and Jira, boosting your expertise in ITIL frameworks. Gain practical experience in root cause analysis, effective problem resolution, and proactive risk mitigation. Enhance your career prospects significantly by mastering critical IT problem management techniques and securing a coveted role in IT operations, service desk, or IT support. Our unique approach combines expert instruction with real-world case studies, guaranteeing a competitive edge in the job market.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Problem Management Tools Fundamentals
• Incident vs. Problem Management: A Practical Approach
• Proactive Problem Management Techniques & Root Cause Analysis (RCA)
• IT Problem Management Tool Selection & Implementation
• ServiceNow Problem Management Module (or similar leading tool)
• Knowledge Management and its Integration with Problem Management
• Reporting and Metrics in IT Problem Management
• Problem Management Best Practices and ITIL Framework

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Specialist Programme: IT Problem Management Tools - UK Job Market Insights


Career Role (Primary Keyword: Problem Management) Description
IT Problem Management Specialist (Secondary Keyword: ITIL) Analyzes and resolves IT incidents, implementing ITIL best practices for efficient problem management. High demand in UK IT sector.
Senior IT Problem Management Analyst (Secondary Keyword: ServiceNow) Leads problem management initiatives, utilizes tools like ServiceNow, and mentors junior team members. Requires advanced problem-solving skills and experience.
IT Problem Management Consultant (Secondary Keyword: Jira) Advises organizations on implementing effective problem management strategies, often leveraging tools such as Jira. Strong analytical & communication skills needed.
IT Service Desk Analyst (Problem Management Focus) (Secondary Keyword: ITSM) Provides first-line support, identifying and escalating problems for resolution, focusing on ITSM best practices within a problem management framework.

Key facts about Certified Specialist Programme in IT Problem Management Tools

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The Certified Specialist Programme in IT Problem Management Tools equips you with the skills to effectively manage and resolve IT incidents. This intensive program focuses on practical application and real-world scenarios, ensuring you're job-ready upon completion.


Learning outcomes include mastering various IT problem management tools, understanding incident lifecycle management, and developing effective troubleshooting techniques. You'll gain proficiency in root cause analysis, problem escalation procedures, and knowledge management best practices. This includes hands-on experience with leading ITSM software.


The programme's duration is typically tailored to the specific needs of the participants, ranging from a few weeks of intensive training to several months of blended learning, incorporating self-study modules and practical assessments. Flexibility is key, adapting to individual learning styles and schedules.


This certification holds significant industry relevance. Organizations across all sectors rely heavily on efficient IT problem management to minimize downtime and maintain productivity. The skills acquired through the Certified Specialist Programme in IT Problem Management Tools are highly sought after, boosting career prospects and increasing earning potential within IT service management (ITSM), help desk support, and system administration roles. The program also covers key aspects of ITIL framework implementation.


Graduates demonstrate expertise in incident management, problem management, change management, and ITIL best practices. This certification positions you as a valuable asset, capable of handling complex IT issues and contributing to a more resilient and efficient IT infrastructure.

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Why this course?

Certified Specialist Programme in IT Problem Management Tools is increasingly significant in today's UK IT market. The rapid digital transformation across various sectors, coupled with the growing reliance on complex IT infrastructures, has created a surge in demand for skilled professionals proficient in these tools. According to a recent study by the UK government's Department for Digital, Culture, Media & Sport (DCMS), the UK IT sector is expected to see a 15% growth in employment by 2025. This growth is directly fueled by the need for efficient problem management, underscoring the value of certifications like the Certified Specialist Programme.

Skill Demand (2023)
Problem Management Tools High
ITIL Certification High
Incident Management Medium

Who should enrol in Certified Specialist Programme in IT Problem Management Tools?

Ideal Audience for Certified Specialist Programme in IT Problem Management Tools UK Relevance
IT professionals seeking to enhance their problem-solving skills and master leading-edge tools like ServiceNow, Jira, and BMC Remedy. This includes IT support specialists, system administrators, and IT managers striving for improved incident management and change management practices. With over 1.6 million people employed in the UK's digital sector (source needed), the demand for skilled IT professionals proficient in problem management tools is consistently high, ensuring career advancement opportunities.
Individuals aiming for ITIL certifications or seeking to bolster their existing ITIL expertise by gaining practical, hands-on experience with industry-standard tools. This program provides valuable knowledge of root cause analysis and proactive problem prevention. The UK's growing emphasis on digital transformation and robust IT infrastructure necessitates professionals with proven expertise in ITIL best practices and problem management, making this qualification highly sought after.
Aspiring IT professionals or recent graduates looking to gain a competitive edge in the job market. This program equips participants with in-demand skills, improving their employability and earning potential. According to (source needed), a significant portion of UK IT roles require experience with specific problem management tools, making this certification a valuable asset for job seekers.