Certified Specialist Programme in IT Service Problem Tracking

Tuesday, 16 September 2025 23:06:26

International applicants and their qualifications are accepted

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Overview

Overview

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IT Service Problem Tracking is a critical skill for IT professionals. This Certified Specialist Programme focuses on effective problem management.


Learn to efficiently identify, categorize, and resolve IT incidents. Master techniques for root cause analysis and problem prevention.


The programme benefits IT support teams, help desk analysts, and IT managers. Improve your team's performance and reduce downtime. Develop essential skills for incident and problem management using best practices.


Gain valuable certification and boost your career. Explore the IT Service Problem Tracking programme today!

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IT Service Problem Tracking expertise is highly sought after! Our Certified Specialist Programme provides comprehensive training in incident, problem, and change management, equipping you with the skills to resolve IT issues efficiently. Master root cause analysis techniques and become a critical asset in any IT organization. Gain valuable experience in ITIL best practices and enhance your troubleshooting abilities. This program boosts career prospects, leading to roles as Problem Management Analysts or IT Service Desk Leads. Boost your IT career with our unique, hands-on approach and globally recognized certification. Enroll today!

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Problem Management Fundamentals
• Problem Tracking Methodology and Best Practices
• ITIL 4 Foundation and Problem Management Integration
• Root Cause Analysis Techniques (RCA) for IT Service Problems
• Problem Tracking Tools and Technologies
• Knowledge Management and Problem Prevention
• Problem Reporting and Escalation Procedures
• Metrics and Reporting in IT Service Problem Tracking
• IT Service Problem Tracking: Case Studies and Practical Exercises

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Role Description
IT Service Problem Tracking Specialist Analyze and resolve IT incidents, ensuring minimal disruption to services. Expertise in problem management methodologies and ITIL framework. High demand, excellent career prospects.
Senior IT Problem Tracking Analyst (ITIL) Lead problem investigations, identify root causes, and implement permanent fixes. Extensive ITIL experience and strong problem-solving skills required. Excellent salary potential and career growth.
IT Service Desk Analyst - Problem Management First point of contact for IT issues, escalating complex problems to specialists. Requires strong communication and troubleshooting skills. Entry-level role with good career progression opportunities.
IT Problem Management Consultant Consult with clients on optimizing their problem management processes. Requires deep understanding of ITIL and experience implementing problem management solutions. High earning potential.

Key facts about Certified Specialist Programme in IT Service Problem Tracking

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The Certified Specialist Programme in IT Service Problem Tracking equips IT professionals with the skills to effectively manage and resolve IT issues. This program focuses on building a robust incident management system, resulting in improved service delivery and reduced downtime.


Learning outcomes include mastering problem identification techniques, root cause analysis methodologies (like the 5 Whys), and effective problem management strategies. Participants will learn to use various tools for IT service problem tracking and reporting, enhancing their overall problem-solving capabilities within an ITIL framework. Knowledge of ITIL 4 best practices is beneficial but not required for entry.


The programme duration is typically flexible, ranging from a few weeks of self-paced study to several months, depending on the chosen learning format and intensity. This allows professionals to adapt the training to their work schedules and learning preferences. Many courses incorporate hands-on exercises and case studies mirroring real-world scenarios.


In today's complex IT environments, efficient IT Service Problem Tracking is crucial for maintaining business operations. This certification significantly enhances career prospects for IT professionals seeking advancement in roles such as IT support, IT service management, and IT operations. The skills gained are highly relevant across various industries and organizations.


The certification demonstrates a commitment to professional development and expertise in a critical IT function. This is a valuable asset for both individual career progression and the overall efficiency of any IT department. The program helps minimize service disruptions, maximizing organizational productivity and profitability. Gaining this credential positions you as a sought-after professional in the competitive IT market.

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Why this course?

The Certified Specialist Programme in IT Service Problem Tracking is increasingly significant in today's UK market. With the UK digital economy booming, efficient IT service management (ITSM) is crucial. A recent study indicated a 20% increase in IT-related incidents in the last year, highlighting the demand for skilled professionals in problem tracking. This surge underscores the value of certification in ensuring effective resolution of issues and minimizing downtime.

Year IT Incidents
2022 1000
2023 1200

Problem tracking expertise, backed by a recognised certification, demonstrates a commitment to best practices and addresses the growing need for competent IT professionals to manage the increasing complexity of IT systems within UK organizations. The Certified Specialist Programme directly targets this demand, providing individuals with the essential skills for effective IT service problem management.

Who should enrol in Certified Specialist Programme in IT Service Problem Tracking?

Ideal Audience for Certified Specialist Programme in IT Service Problem Tracking
This Certified Specialist Programme in IT Service Problem Tracking is perfect for IT professionals seeking to enhance their skills in incident management and problem resolution. With over 1.5 million people working in the UK IT sector (source needed), the demand for skilled professionals in ITIL-aligned roles like problem managers and service desk analysts is constantly growing.
Specifically, this program benefits:
• IT Service Desk Analysts striving for career progression and improved incident resolution rates.
• Problem Managers responsible for identifying and resolving recurring IT issues, needing to refine their root cause analysis techniques.
• IT Operations staff keen to contribute to a more efficient and proactive IT service management (ITSM) strategy.
• Anyone involved in IT incident reporting and management, aiming for better service level agreements (SLAs) and reduced downtime.
Boost your career prospects and become a valuable asset to your organisation by mastering the art of effective IT service problem tracking. Gain a competitive edge and contribute to a smoother, more efficient IT operation.