Certified Specialist Programme in Online Customer Review Management for Small Businesses

Tuesday, 17 June 2025 11:33:50

International applicants and their qualifications are accepted

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Overview

Overview

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Online Customer Review Management for small businesses is crucial for success. This Certified Specialist Programme equips you with the skills to manage and leverage online reviews.


Learn to monitor reviews on platforms like Google, Yelp, and Facebook. Reputation management techniques are taught, covering both positive and negative feedback.


The programme covers social listening and responding effectively to customer comments. Build your brand's online credibility and attract new customers.


This Certified Specialist Programme in Online Customer Review Management is ideal for small business owners, managers, and marketing professionals. Elevate your business. Enroll today!

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Online Customer Review Management for small businesses is a booming field, and our Certified Specialist Programme is your launchpad to success! Master social listening, reputation management, and sentiment analysis techniques. This intensive programme equips you with practical skills to boost online reputation and drive sales. Gain a competitive edge through certified expertise in handling reviews across platforms. Boost your career prospects by becoming a sought-after specialist in this crucial area. Our unique approach combines theory with real-world case studies and interactive workshops. Become a certified expert and transform small businesses' online presence.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Understanding Online Customer Reviews: Importance & Impact on Small Businesses
• Review Platforms & Strategies: Managing Reviews on Google, Yelp, Facebook & Others
• Collecting & Encouraging Reviews: Best Practices & Techniques for Small Businesses
• Responding to Online Reviews: Strategies for Handling Positive & Negative Feedback
• Reputation Management & Online Brand Monitoring: Tracking & Addressing Online Sentiment
• Analyzing Customer Reviews for Business Improvement: Data-Driven Decision Making
• Legal Aspects of Online Customer Reviews & Avoiding Disputes
• Online Customer Review Management Tools & Technologies
• Case Studies: Successful Online Review Management for Small Businesses
• Building a Positive Online Reputation: Long-term Strategies for Small Businesses

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role Description
Online Reputation Manager (ORM) - Small Business Focus Manages online reviews, responds to customer feedback, and implements strategies to improve online reputation for small businesses. Requires strong customer service and communication skills.
Social Media & Review Specialist Monitors social media channels and online review platforms, responds to comments and reviews, and creates engaging content to attract positive feedback. Expertise in social media marketing is key.
Customer Review Analyst Analyzes online customer reviews to identify trends, customer pain points, and areas for improvement in products or services. Requires strong analytical and data interpretation skills.
Digital Marketing Executive (Review Management Focus) Integrates online review management into broader digital marketing strategies. Needs understanding of SEO, SEM, and content marketing alongside review management expertise.

Key facts about Certified Specialist Programme in Online Customer Review Management for Small Businesses

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This Certified Specialist Programme in Online Customer Review Management for Small Businesses equips participants with the skills to effectively manage and leverage online reviews for business growth. The programme focuses on practical application and strategic thinking, making it highly relevant for today's competitive digital landscape.


Learning outcomes include mastering techniques for reputation management, understanding the psychology behind online reviews, and developing strategies to attract positive feedback and address negative reviews constructively. You'll learn how to analyze review data, identify trends, and use this insight to improve products and services. This includes practical exercises utilizing social listening tools and sentiment analysis.


The programme's duration is typically six weeks, delivered through a blend of online modules, interactive workshops, and individual assignments. This flexible format allows busy small business owners and managers to fit the training into their existing schedules. The curriculum also covers legal compliance and best practices for ethical review management.


In today's business environment, effective online customer review management is critical. This programme provides a competitive advantage by teaching participants how to transform online reviews into valuable assets, boosting brand reputation, and driving sales. Participants will gain a comprehensive understanding of online reputation management best practices and tools applicable across various social media platforms and review sites. This certified programme ensures you stand out in the field.


Upon successful completion, participants receive a globally recognized certificate, demonstrating their expertise in online customer review management and enhancing their professional credentials. This certification enhances job prospects for those in customer service, marketing, and business management roles. The skills learned are immediately applicable, leading to tangible improvements in business performance.

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Why this course?

A Certified Specialist Programme in Online Customer Review Management is increasingly significant for small businesses in the UK. With online reviews heavily influencing purchasing decisions, mastering review management is crucial for success. According to a recent study, 88% of UK consumers trust online reviews as much as personal recommendations.

Review Platform Percentage of UK Businesses Using
Google Reviews 85%
Facebook Reviews 70%
Trustpilot 35%

This programme equips professionals with the skills to effectively manage online reputation, improving customer satisfaction and driving business growth. The ability to proactively address negative reviews and leverage positive feedback is a critical skill in today's competitive market. Investing in a certified specialist programme demonstrates a commitment to excellence and builds trust with potential customers, a key factor in the UK’s growing reliance on online reviews.

Who should enrol in Certified Specialist Programme in Online Customer Review Management for Small Businesses?

Ideal Audience for Online Customer Review Management Certification
Are you a small business owner in the UK struggling to manage your online reputation? This Certified Specialist Programme in Online Customer Review Management is perfect for you. Over 80% of UK consumers check online reviews before making a purchase, making effective review management crucial for success. This program will equip you with the skills and strategies to effectively monitor, respond to, and leverage customer feedback, improving your online presence and driving sales. The program is designed for entrepreneurs, small business managers, and marketing professionals seeking to boost their brand's reputation through positive online reviews. Gain expertise in social listening, sentiment analysis, and dispute resolution techniques. Transform negative reviews into opportunities, enhance customer satisfaction and significantly improve your business bottom line.