Certified Specialist Programme in Scrum for Customer Service

Sunday, 14 September 2025 13:03:11

International applicants and their qualifications are accepted

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Overview

Overview

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Certified Specialist Programme in Scrum for Customer Service equips customer service professionals with Scrum expertise.


This program teaches agile methodologies for improved team performance and customer satisfaction.


Learn to apply Scrum principles to customer service operations, boosting efficiency and responsiveness.


Designed for customer service managers, agents, and team leaders seeking Scrum certification.


Master Scrum events, artifacts, and roles in a customer service context.


Gain practical skills to manage customer interactions effectively using Scrum frameworks.


Elevate your career and transform your customer service team. Enroll now and unlock the power of Scrum!

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Certified Specialist Programme in Scrum for Customer Service transforms your customer service skills. This intensive program provides practical, hands-on training in Agile methodologies and Scrum frameworks, specifically tailored for customer-centric environments. Gain in-demand expertise in Scrum project management, boosting your career prospects significantly. Become a highly sought-after professional capable of optimizing customer service processes and exceeding expectations. Our unique blend of theory and real-world case studies, coupled with certified training, guarantees a rewarding learning experience leading to enhanced career advancement opportunities within customer service and beyond.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Scrum Fundamentals for Customer Service
• Agile Principles and their Application in Customer Support
• Implementing Scrum in a Customer Service Environment
• Scrum Events and Artifacts Adapted for Customer Service (Daily Scrum, Sprint Review, Sprint Retrospective)
• Managing Customer Service Backlogs and Prioritization Techniques
• Measuring and Improving Customer Service Performance using Scrum Metrics
• Conflict Resolution and Collaboration in Scrum Teams for Customer Service
• Certified Specialist in Scrum (CSS) Exam Preparation and Strategies
• Applying Kanban principles within a Scrum framework for Customer Service (optional)
• Customer Journey Mapping and its integration with Scrum (optional)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Certified Specialist Programme in Scrum for Customer Service: UK Job Market Insights

Unlock your potential in the thriving UK Scrum Customer Service sector. Our programme equips you with in-demand skills, leading to rewarding careers.

Career Role Description
Scrum Master (Customer Service) Facilitate Scrum events, remove impediments, and coach teams towards delivering exceptional customer experiences. High demand for expertise in agile methodologies and customer service.
Agile Customer Service Manager Lead and manage agile customer service teams, ensuring efficient processes and customer satisfaction. Requires strong leadership and strategic planning skills within an agile framework.
Customer Service Analyst (Agile) Analyze customer data, identify areas for improvement, and implement agile solutions to enhance service delivery. Excellent analytical and problem-solving skills are essential.

Key facts about Certified Specialist Programme in Scrum for Customer Service

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The Certified Specialist Programme in Scrum for Customer Service equips participants with the knowledge and skills to effectively apply Scrum principles within a customer service environment. This specialized training focuses on optimizing customer service processes through agile methodologies.


Learning outcomes include mastering Scrum roles (Product Owner, Scrum Master, Development Team), understanding Scrum events (Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective), and implementing Scrum artifacts (Product Backlog, Sprint Backlog, Increment). Participants will learn to manage customer expectations, prioritize tasks effectively, and deliver exceptional customer experiences using a Scrum framework. This program is designed for customer service managers, team leads, and agents looking to enhance their operational efficiency and customer satisfaction.


The programme duration typically ranges from two to three days, delivered through a blend of interactive workshops, practical exercises, and real-world case studies. The intensive nature ensures participants gain a thorough understanding of the Certified Specialist Programme in Scrum for Customer Service principles and can immediately implement them within their organizations.


This Certified Specialist Programme in Scrum for Customer Service is highly relevant across various industries. Organizations in sectors like telecommunications, finance, healthcare, and technology can significantly benefit from improved customer service agility, faster response times, and enhanced customer satisfaction. The Agile methodologies covered are universally applicable, making this training a valuable asset for professionals seeking to advance their careers in customer-centric organizations. This training provides valuable skills in agile project management and customer relationship management (CRM).


Upon successful completion, participants receive a globally recognized certification, showcasing their expertise in applying Scrum to optimize customer service operations and demonstrating a commitment to agile customer service excellence. This certification boosts professional development opportunities and increases employability within the competitive landscape.

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Why this course?

The Certified Scrum Product Owner (CSPO) certification, part of the wider Certified Specialist Programme in Scrum, holds significant weight in today's UK customer service landscape. In a market increasingly driven by agile methodologies, the demand for skilled professionals proficient in Scrum principles has skyrocketed. According to a recent survey by [Insert UK-Specific Survey Source Here], 75% of UK businesses employing Scrum report improved customer satisfaction. This statistic highlights the vital link between effective Scrum implementation and enhanced customer service. Another key finding, revealed by [Insert Second UK-Specific Survey Source Here], indicates that companies with CSPO-certified employees experience a 20% reduction in customer service resolution times.

Metric Percentage
Improved Customer Satisfaction (Scrum Users) 75%
Reduction in Resolution Times (CSPO-Certified Companies) 20%

Who should enrol in Certified Specialist Programme in Scrum for Customer Service?

Ideal Audience for Certified Specialist Programme in Scrum for Customer Service Description
Customer Service Managers Seeking to improve team performance and customer satisfaction through agile methodologies. In the UK, where customer service is paramount, mastering Scrum can lead to significant improvements in efficiency (cite relevant UK statistic if available).
Customer Service Agents/Team Leaders Ready to embrace a more collaborative and iterative approach to problem-solving and delivering exceptional customer experiences. This programme will equip them with practical Scrum skills for improved teamwork and responsiveness.
Customer Service Trainers/Coaches A need to enhance their training programmes by incorporating proven agile principles. Facilitating Scrum adoption within customer service teams will enable more effective knowledge transfer and quicker results.
Business Analysts within Customer Service Wanting to align their analytical skills with agile practices to enhance requirements gathering and delivery of customer-centric solutions. This program boosts their value within agile customer service environments.