Executive Certificate in DevOps for Customer Support

Friday, 27 February 2026 11:12:00

International applicants and their qualifications are accepted

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Overview

Overview

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DevOps for Customer Support Executive Certificate empowers customer support professionals. It bridges the gap between IT and support.


Learn to leverage DevOps principles, including agile methodologies and automation.


Improve incident management and resolution times. Gain expertise in monitoring tools and continuous improvement.


This program is ideal for support managers, engineers, and analysts seeking career advancement.


DevOps for Customer Support certification enhances your skill set and demonstrates commitment to excellence.


Explore this transformative program today. Elevate your customer support strategy with DevOps best practices. Register now!

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DevOps for Customer Support Executive Certificate transforms customer support professionals into agile, efficient problem-solvers. This executive certificate program blends practical DevOps methodologies with customer support best practices, equipping you with skills in automation, monitoring, and incident management. Gain valuable expertise in Agile methodologies and ITIL frameworks, boosting your career prospects in customer success and IT operations. Learn to streamline workflows, improve customer satisfaction, and advance your career with this unique, industry-relevant program. Upskill for high-demand roles and become a DevOps-skilled customer support expert.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• DevOps Fundamentals for Customer Support
• Implementing Agile Methodologies in Customer Support Operations
• Automation of Customer Support Processes using DevOps Tools
• Monitoring and Alerting for Improved Customer Support using DevOps
• Infrastructure as Code (IaC) for Scalable Customer Support
• Security in DevOps for Customer Support
• Continuous Integration/Continuous Delivery (CI/CD) for Enhanced Customer Support
• Cloud-based Solutions for Customer Support using DevOps
• DevOps Metrics and Reporting for Customer Support Enhancement
• Collaboration and Communication in DevOps for Customer Support Teams

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (DevOps & Customer Support) Description
DevOps Engineer (Customer Support Focus) Bridges the gap between development and customer service, ensuring seamless application deployment and issue resolution. High demand for automation and troubleshooting skills.
Customer Support Engineer (DevOps Skills) Provides technical support with a strong understanding of DevOps principles and tools, enabling efficient problem diagnosis and resolution. In-depth knowledge of cloud platforms a plus.
Site Reliability Engineer (SRE) - Customer Facing Focuses on reliability and performance of customer-facing applications and systems. Combines DevOps expertise with a customer-centric approach. High salary potential.

Key facts about Executive Certificate in DevOps for Customer Support

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An Executive Certificate in DevOps for Customer Support empowers professionals to bridge the gap between development and customer service. This specialized program focuses on improving support efficiency and customer satisfaction through the application of DevOps principles.


Learning outcomes include mastering key DevOps practices relevant to customer support, such as automation, monitoring, and incident management. Graduates will gain proficiency in using tools like Jira, ServiceNow, and other industry-standard applications, improving their ability to handle customer issues quickly and efficiently. The program also covers effective communication and collaboration techniques vital for a seamless customer experience.


The duration of the Executive Certificate in DevOps for Customer Support varies depending on the institution but typically ranges from a few weeks to several months, often delivered through a flexible online learning format. This allows busy professionals to upskill conveniently, fitting the program around their existing commitments.


This certificate program boasts strong industry relevance. In today's competitive landscape, businesses need agile and responsive customer support teams. An understanding of DevOps methodologies is increasingly valuable for improving service level agreements (SLAs), reducing mean time to resolution (MTTR), and enhancing overall customer satisfaction. This makes graduates highly sought after in various roles within customer support, IT operations, and DevOps engineering.


Overall, this Executive Certificate in DevOps for Customer Support provides a focused and practical skillset, equipping participants with the knowledge and abilities to significantly improve customer support operations and advance their careers in a rapidly evolving technological environment. Continuous integration, continuous delivery (CI/CD), and agile methodologies are also woven throughout the curriculum.

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Why this course?

An Executive Certificate in DevOps is increasingly significant for Customer Support professionals in the UK. The rapid growth of digital services demands quicker resolution times and improved customer experiences. According to a recent study, 70% of UK businesses cite improved customer satisfaction as a key driver for DevOps adoption. This translates to a high demand for skilled professionals who understand both customer service principles and DevOps methodologies. The certificate equips individuals with the skills to streamline processes, optimize incident management, and leverage automation to enhance support efficiency. This is crucial as the UK's customer support industry faces challenges such as rising customer expectations and the increasing complexity of digital products and services.

Skill Importance
Incident Management High
Automation High
Monitoring & Alerting Medium

Who should enrol in Executive Certificate in DevOps for Customer Support?

Ideal Audience for Executive Certificate in DevOps for Customer Support
An Executive Certificate in DevOps for Customer Support is perfect for UK-based IT professionals seeking career advancement. Are you a Customer Support Manager striving for improved team efficiency and faster resolution times? Perhaps you're a Service Desk Lead looking to leverage automation and streamline processes? This program empowers you with advanced knowledge of DevOps methodologies, including Agile principles and continuous integration/continuous delivery (CI/CD). With over 70% of UK businesses now adopting cloud-based solutions (fictional statistic, replace with accurate data if available), mastering DevOps is crucial for staying competitive. The certificate equips you with skills to manage incidents, changes and problems using sophisticated tooling and automation, ultimately improving customer satisfaction. This makes it ideal for those in roles such as IT Operations Managers and senior support analysts.