Executive Certificate in IT Service Management Configuration Management Problem Management

Saturday, 12 July 2025 10:22:59

International applicants and their qualifications are accepted

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Overview

Overview

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Configuration Management is crucial for effective IT Service Management (ITSM).


This Executive Certificate in IT Service Management, focusing on Configuration Management and Problem Management, equips IT professionals with essential skills.


Learn to implement robust Configuration Management processes. Master Problem Management best practices.


This program benefits IT managers, system administrators, and anyone seeking to improve their organization's IT efficiency.


Gain expertise in incident management and change management, directly impacting service delivery.


Enhance your career prospects with this valuable certification. Configuration Management ensures optimal IT service performance.


Enroll today and advance your ITSM career. Explore the program details now!

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Configuration Management is the cornerstone of efficient IT Service Management (ITSM). This Executive Certificate elevates your ITSM skills, mastering problem management techniques and best practices. Gain in-demand expertise in configuration item (CI) management, change control, and incident resolution. This intensive program boosts your career prospects with ITIL certification preparation and real-world case studies. Develop valuable skills for a rewarding career in IT operations, system administration, or IT service delivery, ensuring you’re ready to tackle complex IT challenges with confidence. Acquire a competitive edge through practical experience and expert instruction. Transform your career with superior Configuration Management skills.

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Fundamentals
• Configuration Management Database (CMDB) Design and Implementation
• Problem Management Lifecycle and Processes
• Change Management Integration with Configuration and Problem Management
• Incident Management and its Relationship to Problem Management
• Root Cause Analysis Techniques for Problem Solving
• ITIL Framework and Best Practices for Configuration and Problem Management
• Knowledge Management and Problem Resolution
• Automation and Tools for Configuration and Problem Management

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role (IT Service Management & Configuration/Problem Management) Description
IT Service Manager (Configuration Management) Oversees configuration management processes, ensuring IT infrastructure aligns with business needs. High demand for strong problem-solving skills.
Problem Management Analyst Investigates and resolves recurring IT problems, preventing future incidents. Requires excellent analytical and communication skills within ITSM frameworks.
Configuration Manager Manages the IT configuration database, ensuring accuracy and accessibility. Deep understanding of CMDB (Configuration Management Database) is essential.
ITIL-Certified Service Desk Analyst (Problem Management) Provides first and second-line support, escalating complex problems to the appropriate teams. ITIL certification is highly valued.
Release Manager (Configuration Management) Plans and executes software and infrastructure releases, integrating new configurations into the existing environment. Crucial for effective change management.

Key facts about Executive Certificate in IT Service Management Configuration Management Problem Management

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An Executive Certificate in IT Service Management, specializing in Configuration Management and Problem Management, equips IT professionals with the skills to optimize IT infrastructure and resolve recurring issues effectively. This focused program provides a deep dive into best practices and industry-standard frameworks like ITIL.


Learning outcomes typically include mastering configuration item management, change management processes, problem identification, and root cause analysis. Students develop proficiency in using tools and techniques to improve service delivery and reduce downtime. This directly translates to improved efficiency and cost savings within IT operations.


The duration of the certificate program varies depending on the institution, but typically ranges from a few weeks to several months of intensive study. Many programs offer flexible online learning options to accommodate busy professionals.


This certificate holds significant industry relevance, making graduates highly sought-after in various IT roles. Skills in Configuration Management and Problem Management are crucial for organizations of all sizes seeking to improve their IT service delivery and maintain a robust IT infrastructure. The program’s focus on practical application ensures graduates are immediately prepared for real-world challenges in incident management and service improvement.


Graduates can expect to enhance their career prospects in areas like IT operations, ITIL implementation, and IT service desk management. The program's practical approach and emphasis on current industry best practices for IT Service Management ensure that graduates are well-equipped for a successful career in the ever-evolving technology sector.

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Why this course?

Skill Demand (UK, 2023 - Estimated)
IT Service Management High
Configuration Management High
Problem Management High

An Executive Certificate in IT Service Management, specializing in Configuration Management and Problem Management, is increasingly significant in today's UK market. The digital transformation sweeping across industries fuels a heightened demand for skilled professionals. According to a recent survey (fictional data for illustrative purposes), over 70% of UK IT companies cite a shortage of suitably qualified personnel in these key areas. This certificate directly addresses this skills gap, equipping professionals with the expertise needed to optimize IT service delivery and minimize disruptions. Mastering Configuration Management ensures efficient asset tracking and change control, while expertise in Problem Management leads to proactive issue resolution and reduced downtime. The certificate's focus on practical application and industry best practices ensures graduates are immediately job-ready, making it a valuable investment for both career advancement and organizational success.

Who should enrol in Executive Certificate in IT Service Management Configuration Management Problem Management?

Ideal Audience for the Executive Certificate in IT Service Management: Configuration Management & Problem Management
This executive certificate is perfect for IT professionals striving for leadership roles, particularly those in the UK where over 70% of organisations report IT incidents impacting business operations (hypothetical statistic). Are you an IT manager seeking to enhance your Configuration Management skills to improve ITIL alignment? Or perhaps a problem management specialist aiming to optimise incident resolution processes and reduce downtime? This program is designed for individuals already possessing some IT experience, seeking to upskill in managing IT infrastructure, solving complex problems efficiently, and mastering ITIL best practices. Whether you're responsible for service level agreements (SLAs) or overseeing change management initiatives, this certificate will significantly benefit your career trajectory. With a focus on practical application and strategic thinking, you'll gain the expertise to lead IT teams effectively within a challenging and ever-evolving digital landscape.