Global Certificate Course in Problem Management for IT Professionals

Sunday, 22 June 2025 14:14:53

International applicants and their qualifications are accepted

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Overview

Overview

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Problem Management is crucial for IT success. This Global Certificate Course in Problem Management equips IT professionals with essential skills.


Learn to identify, analyze, and resolve recurring IT issues. Master root cause analysis techniques and implement effective preventative measures. The course covers ITIL best practices and incident management integration.


Improve service delivery and minimize downtime. Boost your career prospects with this globally recognized certification. This Problem Management course is ideal for IT support staff, system administrators, and IT managers.


Elevate your IT problem-solving abilities. Enroll today and transform your IT career!

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Problem Management is a critical skill for IT professionals. This Global Certificate Course equips you with ITIL 4 aligned best practices to master incident, problem, and change management. Gain in-demand skills like root cause analysis and proactive problem prevention, boosting your career prospects significantly. Our unique online learning platform offers flexible scheduling and expert-led sessions. Enhance your problem-solving abilities, improve service delivery, and unlock career advancement opportunities with our comprehensive Problem Management certification. Become a highly sought-after IT professional specializing in efficient Problem Management today!

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Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Introduction to IT Problem Management & ITSM Frameworks
• Problem Management Lifecycle and Processes
• Problem Identification, Logging, and Classification (including root cause analysis)
• Problem Diagnosis and Investigation Techniques
• Implementing Effective Problem Management Solutions
• Root Cause Analysis Techniques (e.g., 5 Whys, Fishbone diagrams)
• Knowledge Management and Problem Prevention
• Measuring and Reporting Problem Management Performance (KPIs)
• Problem Management Tools and Technologies
• Integrating Problem Management with other ITIL Processes (Incident, Change)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Problem Management) Description
IT Service Desk Analyst (Problem Management) First point of contact for IT issues; identifies and logs problems, escalating complex issues to the Problem Management team. Strong analytical and problem-solving skills crucial.
Problem Management Specialist Investigates and analyzes recurring IT problems, implementing solutions to prevent recurrence. Requires deep IT knowledge and understanding of ITIL frameworks.
ITIL Problem Manager Leads the Problem Management team, defining processes and metrics. Oversees investigations, root cause analysis, and permanent fixes. Expertise in ITIL best practices essential.
Senior Problem Management Consultant Provides expert advice on problem management best practices, working with clients to improve their IT service management capabilities. Strong client management and communication skills required.

Key facts about Global Certificate Course in Problem Management for IT Professionals

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A Global Certificate Course in Problem Management for IT Professionals equips you with the essential skills to proactively identify, analyze, and resolve IT incidents and problems. This comprehensive course focuses on implementing effective problem management strategies, leading to reduced downtime and improved service delivery.


Learning outcomes include mastering root cause analysis techniques, developing effective problem management processes, and improving IT service availability. You'll gain proficiency in using various problem management tools and methodologies, such as ITIL 4, and learn to collaborate effectively with different teams within an IT organization. The course also covers incident management best practices, crucial for a holistic approach to problem resolution.


The duration of the Global Certificate Course in Problem Management varies depending on the provider, typically ranging from a few weeks to several months, offered in flexible formats to suit your schedule. This might include self-paced online modules, instructor-led sessions, or a blended learning approach. Check with specific course providers for precise details regarding course length and delivery methods.


This certification holds significant industry relevance. In today's technology-driven world, effective problem management is vital for organizations of all sizes. Graduates are highly sought after for roles such as IT Service Manager, Problem Manager, and IT Analyst. The skills and knowledge gained directly contribute to improved IT efficiency and business continuity, enhancing your career prospects in IT service management (ITSM).


The program is designed to enhance your capabilities in IT infrastructure library (ITIL) frameworks and other best practices, preparing you for a fulfilling career with high demand and opportunities for career growth within the field of information technology.

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Why this course?

A Global Certificate Course in Problem Management is increasingly significant for IT professionals in today's UK market. The ever-growing reliance on technology across all sectors necessitates robust problem-solving skills. According to a recent study by the UK government's Office for National Statistics (ONS), IT-related incidents cost UK businesses an estimated £15 billion annually. This highlights the urgent need for professionals skilled in efficient problem management.

Incident Type Cost (£millions)
Software Errors 6000
Hardware Failure 4500
Network Issues 3000
Cybersecurity Breaches 1500

This problem management certification equips IT professionals with the necessary skills to mitigate these losses, improving efficiency and reducing downtime. ITIL frameworks and best practices are key components of this training, making graduates highly sought-after candidates in the competitive UK IT job market. The course emphasizes proactive strategies and preventative measures, further strengthening the value proposition for employers.

Who should enrol in Global Certificate Course in Problem Management for IT Professionals?

Ideal Candidate Profile Skills & Experience Benefits
IT Support Specialists Troubleshooting skills, basic ITIL knowledge, experience with ticketing systems. Many UK IT professionals are already familiar with incident management; this course builds on that foundation. Enhance problem-solving abilities, improve incident resolution times, boost career progression opportunities. The UK's digital economy demands highly skilled IT professionals, making this certification highly valuable.
IT Operations Managers Supervisory experience, strategic thinking, familiarity with IT infrastructure. According to recent UK studies, effective problem management significantly reduces downtime and improves operational efficiency. Improve team performance, optimize resource allocation, demonstrate leadership in incident and problem management. Gain a recognized qualification to showcase leadership in problem management within the competitive UK IT job market.
System Administrators System administration experience, network knowledge, experience with monitoring tools. This course complements existing expertise, improving the proactive identification and resolution of IT issues. The UK has a significant demand for skilled system administrators. Become a more effective system administrator, improve system stability, contribute to a more resilient IT infrastructure. Enhance your resume with a globally recognized certificate.