Graduate Certificate in CRM Configuration

Wednesday, 25 February 2026 12:48:07

International applicants and their qualifications are accepted

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Overview

Overview

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Graduate Certificate in CRM Configuration equips you with in-demand skills. This program focuses on Salesforce CRM configuration and administration.


Learn to customize and manage CRM systems. Master data management, workflow automation, and reporting.


Ideal for IT professionals, business analysts, and project managers seeking career advancement. Gain practical experience with real-world CRM projects.


Enhance your resume with a valuable certification. CRM Configuration skills are highly sought after. Explore the program today!

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CRM Configuration expertise is highly sought after! Our Graduate Certificate in CRM Configuration equips you with hands-on skills in configuring and customizing leading CRM platforms like Salesforce and Microsoft Dynamics 365. Gain in-demand data management and business process automation skills. This intensive program accelerates your career prospects in sales, marketing, and customer service, opening doors to roles like CRM Analyst or CRM Administrator. Boost your earning potential with our industry-recognized CRM Configuration certificate and launch your career to the next level. Limited seats available—enroll today!

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• CRM Configuration Fundamentals: Introduction to CRM systems, data models, and basic configuration settings.
• Salesforce Administration & Customization: Hands-on experience configuring Salesforce, including user management, security settings, and custom objects.
• Advanced CRM Configuration: Deep dive into workflow rules, approval processes, and validation rules for optimized business processes.
• CRM Data Integration & Migration: Strategies for importing, exporting, and managing data within the CRM system, including data cleansing and ETL processes.
• Reporting and Analytics in CRM: Building custom reports and dashboards to track key performance indicators (KPIs) and gain valuable business insights.
• CRM Customization and Extension: Exploring AppExchange apps and custom development options to extend CRM functionality.
• CRM Security and Access Control: Implementing robust security measures to protect sensitive data and ensure compliance.
• CRM Implementation Best Practices: Project management methodologies and strategies for successful CRM implementations.

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (CRM Configuration) Description
CRM Configuration Specialist Develops and implements CRM solutions, ensuring seamless integration and optimal performance. High demand for problem-solving and technical skills.
Senior CRM Consultant (Salesforce, Dynamics 365) Leads CRM projects, providing expert advice on configuration, customization, and integration. Requires extensive experience in CRM deployment and management.
CRM Data Analyst Analyzes CRM data to identify trends and insights, informing business decisions. Strong analytical and data visualization skills are essential.
CRM Systems Administrator Manages and maintains the CRM system, ensuring its availability, security, and performance. Responsibilities include user support and system upgrades.

Key facts about Graduate Certificate in CRM Configuration

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A Graduate Certificate in CRM Configuration equips professionals with the advanced skills needed to effectively implement and manage Customer Relationship Management (CRM) systems. This intensive program focuses on practical application, ensuring graduates are job-ready upon completion.


Learning outcomes typically include mastering CRM configuration techniques, data migration strategies, customization of CRM workflows, and report generation. Students gain proficiency in industry-standard CRM platforms, building a strong foundation in salesforce administration, data analysis, and process optimization.


The program duration varies, often ranging from 6 to 12 months depending on the institution and mode of study (full-time or part-time). The curriculum is designed to be flexible, accommodating working professionals seeking upskilling or career advancement in the CRM field.


Industry relevance is paramount. A Graduate Certificate in CRM Configuration directly addresses the growing demand for skilled CRM professionals across diverse sectors. Graduates can pursue roles such as CRM Analyst, CRM Administrator, or CRM Consultant, contributing to improved customer engagement, increased sales productivity, and enhanced business intelligence within organizations utilizing CRM software solutions (such as Salesforce, Microsoft Dynamics, and SAP).


The program fosters expertise in both technical aspects of CRM configuration and strategic application within business contexts. This balanced approach enhances career prospects and positions graduates as valuable assets to any organization leveraging CRM technology for competitive advantage. Graduates will be proficient in CRM system implementation and maintenance, making them highly sought-after in today's data-driven marketplace.


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Why this course?

A Graduate Certificate in CRM Configuration is increasingly significant in today's UK market. The demand for skilled CRM professionals is booming, with a recent report indicating a 25% year-on-year growth in CRM-related job postings. This reflects the growing reliance of businesses on Customer Relationship Management systems to streamline operations and improve customer engagement. This certificate provides graduates with the in-demand skills to configure and manage leading CRM platforms, such as Salesforce and Microsoft Dynamics 365, essential for businesses across various sectors. The UK's thriving tech scene further underscores the need for professionals proficient in CRM configuration. According to the Office for National Statistics, the IT sector experienced a significant increase in employment over the last few years, highlighting the growing demand for skilled workers. Gaining a Graduate Certificate in CRM Configuration offers a significant advantage in this competitive landscape.

CRM Skill Demand Level
Configuration High
Customization High
Data Integration Medium

Who should enrol in Graduate Certificate in CRM Configuration?

Ideal Audience for a Graduate Certificate in CRM Configuration Description
Current CRM Users Already working with CRM systems (e.g., Salesforce, Microsoft Dynamics 365) but seeking advanced configuration skills to optimize processes and boost efficiency. Over 70% of UK businesses use some form of CRM, highlighting the growing demand for skilled professionals.
Business Analysts Individuals analyzing business processes and identifying areas for improvement through technology implementation, including CRM customization and integration. This role is crucial for data-driven decision-making, impacting a company's bottom line.
IT Professionals Those in IT roles seeking to expand their expertise into CRM administration and configuration, becoming valuable assets in their organizations. This specialization is highly sought-after in the UK's competitive tech market.
Aspiring CRM Consultants Individuals aiming to transition into a consulting career focusing on CRM implementation and support. The UK's thriving service sector offers ample opportunities for CRM consultants with advanced configuration expertise.
Project Managers Project managers needing to understand CRM implementation projects and oversee technical aspects, leading to more efficient project delivery. Over 80% of successful projects rely on effective project management, making this skill crucial.