Graduate Certificate in Customer Relationship Management KPIs

Monday, 23 February 2026 17:00:39

International applicants and their qualifications are accepted

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Overview

Overview

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A Graduate Certificate in Customer Relationship Management KPIs equips professionals with the skills to measure and improve customer interactions.


This program focuses on key performance indicators (KPIs) for CRM success.


Learn to analyze customer data and leverage insights for improved customer satisfaction and profitability.


Designed for marketing, sales, and customer service professionals, this Graduate Certificate in Customer Relationship Management KPIs provides practical, results-oriented training.


Master CRM analytics and strategic decision-making. Customer Relationship Management KPIs are crucial for business growth.


Enhance your career prospects and become a data-driven CRM expert. Explore the program today!

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Graduate Certificate in Customer Relationship Management (CRM) KPIs empowers you to master the art of measuring and improving customer interactions. This intensive program equips you with the data analysis and strategic planning skills crucial for optimizing CRM strategies. Learn to interpret key performance indicators (KPIs), enhancing customer lifetime value and driving business growth. Gain a competitive edge in today's market and boost your career prospects in sales, marketing, and management. Our unique curriculum, combining theoretical knowledge with practical application, ensures you become a high-demand professional in customer relationship management. Elevate your career with this specialized Graduate Certificate in CRM KPIs.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• Customer Satisfaction (CSAT) and its correlation with Customer Lifetime Value (CLTV)
• Customer Churn Rate and its impact on Revenue Growth
• Net Promoter Score (NPS) analysis and action planning for improvement
• Customer Acquisition Cost (CAC) optimization strategies within a CRM framework
• Key Performance Indicators (KPIs) dashboard design and reporting for CRM success
• Social Media Sentiment Analysis and its influence on Customer Relationship Management
• Employee Satisfaction and its effect on Customer Experience KPIs
• CRM Software Selection and Implementation: Measuring its impact on key metrics

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (Customer Relationship Management) Description
CRM Manager (UK) Oversees CRM strategy, implementation, and optimization, ensuring alignment with business goals. Manages CRM teams and projects. High demand for analytical and leadership skills.
Customer Success Manager Focuses on customer retention and satisfaction. Proactively engages with clients, identifies challenges, and provides solutions to drive loyalty and advocacy. Requires excellent communication and problem-solving skills.
CRM Analyst (UK) Analyzes CRM data to identify trends and opportunities for improvement. Develops reports and dashboards to track key performance indicators (KPIs). Strong analytical and data visualization skills are crucial.
Customer Relationship Specialist Provides direct support to customers via phone, email, or chat. Resolves inquiries, addresses complaints, and ensures customer satisfaction. Excellent communication and interpersonal skills are vital.

Key facts about Graduate Certificate in Customer Relationship Management KPIs

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A Graduate Certificate in Customer Relationship Management (CRM) KPIs equips professionals with the skills to measure and improve customer interactions. This specialized program focuses on the strategic use of key performance indicators (KPIs) within a CRM system, providing a data-driven approach to customer relationship management.


Learning outcomes typically include mastering the selection, implementation, and interpretation of relevant CRM KPIs. Students gain proficiency in using data analytics for customer segmentation, campaign effectiveness measurement, and overall customer satisfaction improvement. Understanding CRM software and database management are also key components.


The duration of such a certificate program varies, but often ranges from 6 to 12 months, depending on the institution and program intensity. Many programs offer flexible online learning options for working professionals.


Industry relevance is exceptionally high. Businesses across all sectors increasingly rely on data-driven insights to make informed decisions about customer engagement and retention. Graduates are prepared for roles such as CRM Analyst, Marketing Analyst, Customer Success Manager, and Business Intelligence Analyst, making this certificate a valuable asset for career advancement within the customer relationship management field and business analytics.


Successful completion of a Graduate Certificate in Customer Relationship Management KPIs demonstrates a commitment to data-driven decision-making and a practical understanding of advanced customer relationship strategies. This enhances a candidate's marketability and opens doors to a wider array of opportunities in today's competitive business environment.

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Why this course?

KPI Percentage of UK Businesses
Customer Satisfaction 75%
Customer Retention 60%
Net Promoter Score (NPS) 50%

A Graduate Certificate in Customer Relationship Management (CRM) focusing on KPIs is increasingly significant in today’s UK market. Effective CRM is crucial for business success, with a recent study suggesting that 75% of UK businesses prioritize customer satisfaction as a key performance indicator. This highlights the growing demand for professionals skilled in using data-driven insights from KPIs like customer satisfaction, retention, and Net Promoter Score (NPS) to improve business performance. Understanding and applying these KPIs allows businesses to optimize their strategies, enhance customer loyalty, and ultimately boost profitability. The UK’s competitive landscape demands data-informed decision-making, emphasizing the value of specialized training in CRM KPI analysis. According to a survey, 60% of UK companies actively track customer retention as a KPI and 50% use NPS. A graduate certificate equips professionals with the necessary skills to effectively interpret these and other key metrics, contributing significantly to their career advancement and organizational success.

Who should enrol in Graduate Certificate in Customer Relationship Management KPIs?

Ideal Audience for a Graduate Certificate in Customer Relationship Management KPIs
A Graduate Certificate in Customer Relationship Management (CRM) KPIs is perfect for ambitious professionals seeking to boost their career prospects. According to recent UK studies, businesses prioritizing CRM see significant ROI. This program targets individuals already in customer-facing roles or aspiring to leadership positions in areas like marketing, sales, and customer service. Specifically, we're looking for those seeking to master data analysis, performance measurement, and strategic decision-making related to customer experience and retention. This intensive program is beneficial for professionals across various sectors, from retail and finance to healthcare and technology, enabling the development of in-demand skills to improve customer lifetime value and enhance business profitability through effective KPI tracking and analysis. For instance, the UK's growing digital economy demands professionals proficient in these areas. The program will empower you to leverage data-driven insights for impactful strategic planning in your organization.