Graduate Certificate in IT Service Desk ServiceNow

Sunday, 15 February 2026 09:55:29

International applicants and their qualifications are accepted

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Overview

Overview

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Graduate Certificate in IT Service Desk ServiceNow prepares you for a rewarding career in IT service management.


This program focuses on ServiceNow ITSM, a leading platform for managing IT incidents, problems, and changes.


You'll master ServiceNow administration, incident management, and problem management best practices.


The curriculum includes hands-on projects and real-world scenarios.


Ideal for IT professionals seeking to advance their careers or newcomers aiming to enter the field.


Gain in-demand skills in ServiceNow and become a certified expert.


Graduate Certificate in IT Service Desk ServiceNow: Elevate your IT career.


Explore the program today and unlock your potential!

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Graduate Certificate in IT Service Desk ServiceNow prepares you for a high-demand career in IT service management. This program provides hands-on training with the industry-leading ServiceNow platform, equipping you with crucial skills in incident, problem, and change management. Gain expertise in ITIL framework best practices and enhance your troubleshooting abilities. Boost your career prospects with a globally recognized certification, opening doors to roles as Service Desk Analysts, IT Support Specialists, and more. Our flexible online learning environment fits your busy schedule. Become a sought-after ServiceNow expert with this transformative Graduate Certificate in IT Service Desk ServiceNow.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Fundamentals with ServiceNow
• ServiceNow Platform Administration
• Incident, Problem, and Change Management in ServiceNow
• Service Catalog and Request Management using ServiceNow
• Knowledge Management and Self-Service Portals in ServiceNow
• ITIL® 4 Foundation Alignment with ServiceNow
• Reporting and Analytics with ServiceNow Performance Analytics
• ServiceNow Security and Access Control
• Automation and Orchestration with ServiceNow

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role (IT Service Desk ServiceNow) Description
ServiceNow Administrator Manage and configure the ServiceNow platform, ensuring smooth operation of IT services. High demand for ServiceNow expertise in the UK.
IT Service Desk Analyst (ServiceNow) Provide first and second-line support, resolving incidents and requests within the ServiceNow framework. A key role in modern IT service management.
ServiceNow Developer Develop custom applications and workflows within the ServiceNow platform, tailoring solutions to specific business needs. Growing career path with excellent salary potential.
ITIL Service Desk Manager (ServiceNow) Oversee the day-to-day operations of the IT Service Desk, utilizing ServiceNow for incident, problem, and change management. Leadership role requiring strong ITIL and ServiceNow skills.

Key facts about Graduate Certificate in IT Service Desk ServiceNow

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A Graduate Certificate in IT Service Desk ServiceNow provides specialized training in managing IT incidents and requests using the popular ServiceNow platform. This program equips students with the practical skills needed to excel in a modern IT service desk environment.


Learning outcomes include mastering ServiceNow's core functionalities for incident, problem, and change management. Students will develop expertise in ITIL best practices and learn to streamline workflows, improving overall IT service delivery. The program also emphasizes effective communication and collaboration skills crucial for a service desk role.


The duration of the certificate program varies depending on the institution, typically ranging from a few months to a year of part-time study. The intensive curriculum is designed for working professionals seeking to enhance their careers or transition into a ServiceNow-focused IT role.


Industry relevance is paramount. ServiceNow is a leading IT Service Management (ITSM) platform, widely adopted across various sectors. Graduates with this certificate are highly sought after, possessing in-demand skills in a rapidly growing field of ITSM and incident management. The program's focus on practical application ensures graduates are prepared for immediate contribution to a ServiceNow-based IT service desk.


This ServiceNow certification demonstrates proficiency in a critical technology and boosts career prospects significantly. Expect to gain skills in request fulfillment, knowledge management, and asset management, all key aspects of a successful IT service desk operation.

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Why this course?

A Graduate Certificate in IT Service Desk ServiceNow is increasingly significant in today's UK market. The demand for skilled IT professionals proficient in ServiceNow is soaring, reflecting the platform's growing dominance in IT Service Management (ITSM). According to a recent survey (hypothetical data for illustrative purposes), 70% of UK-based large enterprises utilize ServiceNow, indicating a strong correlation between the certificate and lucrative career opportunities. This aligns with the broader trend of businesses automating IT processes for enhanced efficiency and reduced operational costs. The certificate's focus on practical skills, including incident, problem, and change management within the ServiceNow platform, directly addresses the current industry needs.

Skill Demand (UK)
ServiceNow Administration High
Incident Management High
Problem Management Medium

Who should enrol in Graduate Certificate in IT Service Desk ServiceNow?

Ideal Candidate Profile for a Graduate Certificate in IT Service Desk ServiceNow Description
IT Professionals Seeking Advancement Already working in IT support, aiming to boost their ServiceNow skills and advance their careers within IT Service Management (ITSM). With over 60,000 IT professionals employed in the UK's tech sector alone, there is a high demand for qualified ServiceNow technicians.
Aspiring IT Service Desk Agents Graduates or career changers seeking entry-level positions in IT service desks, eager to learn industry-standard ITSM practices and gain in-demand ServiceNow certifications. The growing UK digital economy offers excellent prospects for skilled candidates.
Experienced IT Support Staff Experienced IT personnel looking to enhance their skill set with ServiceNow's powerful ITSM platform and improve efficiency in incident, problem, and change management. Upskilling with ServiceNow can lead to significant salary increases.
Individuals Seeking a Career Change Individuals from diverse backgrounds interested in transitioning into a rewarding career in IT, leveraging ServiceNow's growing presence in the UK IT landscape. The certificate offers a fast-track to a successful career transition.