Postgraduate Certificate in IT Availability Management Service Level Agreements

Tuesday, 16 September 2025 22:52:40

International applicants and their qualifications are accepted

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Overview

Overview

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Postgraduate Certificate in IT Availability Management: Master the art of Service Level Agreements (SLAs).


This program equips IT professionals with advanced skills in IT Availability Management and SLA design, negotiation, and monitoring.


Learn to optimize IT infrastructure for high availability and reduce downtime. Understand key metrics like MTTR and RTO.


Develop expertise in IT Availability Management best practices and effective SLA management techniques.


Ideal for IT managers, system administrators, and anyone responsible for IT service delivery.


Gain a competitive edge and enhance your career prospects with our Postgraduate Certificate in IT Availability Management. Explore further today!

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IT Availability Management Postgraduate Certificate equips you with expert skills in Service Level Agreements (SLAs) and IT infrastructure. This program provides in-depth knowledge of ITIL best practices, capacity planning, and incident/problem management, directly impacting your organization's uptime. Gain a competitive edge with practical, hands-on experience in designing, negotiating, and monitoring SLAs. Boost your career in IT operations, service management, or IT consulting with this specialized qualification. Our unique curriculum emphasizes real-world scenarios and emerging technologies, including cloud computing and automation, ensuring you are prepared for future challenges in IT Availability Management.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Continuity Management
• Service Level Agreement (SLA) Negotiation and Drafting
• IT Availability Management: Metrics and Reporting
• Capacity Planning and Performance Management for High Availability
• Risk Management and Business Impact Analysis for IT Availability
• Disaster Recovery Planning and Business Continuity
• IT Infrastructure Monitoring and Alerting
• Incident Management and Problem Management in an Availability Context
• Change Management and its Impact on IT Availability

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Role (IT Availability Management & SLAs) Description
IT Availability Manager (Primary: Availability, Secondary: SLA) Oversees the availability and performance of IT systems, ensuring adherence to service level agreements (SLAs). Key responsibility includes proactive capacity planning and incident management. Highly sought-after role in diverse industries.
IT Service Level Manager (Primary: SLA, Secondary: Availability) Focuses on defining, negotiating, and monitoring SLAs with internal and external stakeholders. Ensures service delivery meets agreed-upon targets and manages performance reporting. Crucial for maintaining client satisfaction.
IT Operations Manager (Primary: Operations, Secondary: Availability) Manages the day-to-day running of IT infrastructure, ensuring high availability and performance. Plays a vital role in incident management, problem resolution, and change management. Strong leadership and problem-solving skills are essential.
IT Infrastructure Analyst (Primary: Infrastructure, Secondary: Availability) Analyzes IT infrastructure performance and identifies potential bottlenecks impacting availability. Contributes to capacity planning, performance tuning, and the implementation of monitoring tools. Essential for maintaining optimal system performance.

Key facts about Postgraduate Certificate in IT Availability Management Service Level Agreements

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A Postgraduate Certificate in IT Availability Management and Service Level Agreements (SLAs) equips you with the advanced skills needed to design, implement, and manage robust IT service availability frameworks. This specialized program focuses on ensuring optimal uptime and performance for critical IT systems.


Learning outcomes include mastering the intricacies of Service Level Agreements (SLAs), developing comprehensive availability management strategies, and utilizing advanced monitoring and reporting techniques. You'll gain expertise in ITIL frameworks and other best practices relevant to IT service management (ITSM).


The program's duration typically ranges from six months to a year, depending on the institution and the chosen study mode. This intensive format allows for rapid skill acquisition and immediate application in the workplace. Flexible learning options such as online or blended learning modes are often available.


The Postgraduate Certificate in IT Availability Management and Service Level Agreements holds significant industry relevance. Graduates are highly sought after by organizations across various sectors who rely on consistently available IT infrastructure for their operations. Roles such as IT Manager, IT Operations Manager, and Service Delivery Manager are commonly accessible to those holding this qualification. Strong skills in capacity planning and risk management are developed, making graduates valuable assets in any IT environment.


Successful completion of this program demonstrates a commitment to best practices in IT availability, strengthening your career prospects and enabling you to contribute effectively to the reliable functioning of modern IT services. The practical application focus prepares you for real-world challenges in this crucial area of IT management.

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Why this course?

A Postgraduate Certificate in IT Availability Management Service Level Agreements (SLAs) holds significant value in today's UK market. The increasing reliance on digital infrastructure necessitates robust IT availability, directly impacting business continuity and profitability. According to a recent survey by TechUK, 85% of UK businesses experienced IT outages in the last year, resulting in substantial financial losses.

Professionals with expertise in IT Availability Management and SLAs are highly sought after. This specialized knowledge ensures effective service delivery, minimizes downtime, and mitigates risk. The Postgraduate Certificate equips individuals to negotiate, monitor, and manage SLAs, ensuring optimal performance and compliance. This is reflected in rising salaries for IT professionals with such qualifications. For example, a survey by the BCS showed a 15% average salary increase for professionals certified in IT Service Management.

Skill Demand
SLA Negotiation High
Incident Management High
Performance Monitoring Medium

Who should enrol in Postgraduate Certificate in IT Availability Management Service Level Agreements?

Ideal Audience for Postgraduate Certificate in IT Availability Management Service Level Agreements
This Postgraduate Certificate in IT Availability Management and Service Level Agreements is perfect for IT professionals aiming to advance their careers in the UK's thriving digital sector. With over 1.6 million people employed in digital technology in the UK (source: *insert relevant UK government statistic source here*), the demand for experts in IT service management (ITSM) and ITIL-aligned practices is high.
Specifically, this program targets:
• IT Managers seeking to enhance their understanding of Service Level Agreements (SLAs) and their role in ensuring IT availability.
• IT professionals responsible for IT infrastructure management and uptime who want to master best practices in availability management.
• Individuals aspiring to achieve a senior role focused on service operations and the strategic application of ITIL methodologies.
• Anyone looking to improve their knowledge of key performance indicators (KPIs) and their application within IT service management and the implementation of ITIL frameworks.