Key facts about Postgraduate Certificate in IT Service Management Negotiation Tactics
```html
A Postgraduate Certificate in IT Service Management Negotiation Tactics equips professionals with advanced skills in securing optimal outcomes in IT service agreements. This program focuses on developing practical negotiation strategies, particularly relevant to the complexities of IT service level agreements (SLAs).
Learning outcomes include mastering various negotiation techniques, such as principled negotiation and integrative bargaining, within the context of IT service management. Students will also gain a strong understanding of contract law and risk management as they pertain to IT service agreements. Successful completion demonstrates proficiency in crafting, negotiating, and managing effective IT contracts.
The duration of the Postgraduate Certificate varies depending on the institution, typically ranging from a few months to a year, often delivered through a flexible online or blended learning format. This accommodates professionals already working in IT Service Management roles.
This qualification holds significant industry relevance. Graduates are highly sought after by organizations across various sectors, including finance, healthcare, and technology, to lead and manage IT service negotiations. The skills acquired directly translate to improved contract performance and optimized IT service delivery, resulting in significant cost savings and reduced risks for employers.
The program often incorporates case studies and real-world scenarios, ensuring students develop practical, applicable skills in IT service management negotiation. This hands-on approach strengthens their ability to navigate complex contractual situations and build strong relationships with vendors and stakeholders.
```
Why this course?
A Postgraduate Certificate in IT Service Management Negotiation Tactics is increasingly significant in today's UK market. The rapid growth of the IT sector, coupled with increasing complexities in service delivery, necessitates skilled negotiators. According to a recent study by TechUK, the UK IT sector employs over 1.6 million people, and this number is projected to grow. Effective negotiation skills are crucial for IT professionals to secure advantageous contracts, manage vendor relationships, and resolve conflicts efficiently. This translates into improved profitability and enhanced client satisfaction, key factors for success in a competitive landscape.
The demand for professionals possessing robust negotiation skills within IT Service Management is evident. Data from the UK government’s Office for National Statistics (ONS) shows a 15% increase in average IT salaries in the last five years, highlighting the value placed on specialized skills such as those acquired through this postgraduate certificate. This upskilling allows IT professionals to navigate complex situations, such as service level agreements (SLAs) and outsourcing contracts, with confidence and effectiveness.
| Year |
Average IT Salary Increase (%) |
| 2018 |
3% |
| 2019 |
4% |
| 2020 |
2% |
| 2021 |
5% |
| 2022 |
1% |