Professional Certificate in DevOps Service Support for Customer Service

Tuesday, 10 February 2026 01:25:39

International applicants and their qualifications are accepted

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Overview

Overview

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DevOps Service Support for Customer Service professionals is a vital professional certificate. It bridges the gap between IT and customer needs.


This certificate enhances your incident management, problem management, and change management skills. You'll learn to effectively utilize monitoring tools and automation.


Ideal for customer service representatives, help desk agents, and IT support staff. Gain practical, DevOps-focused skills to improve service delivery.


DevOps Service Support empowers you to resolve customer issues faster and more efficiently. Elevate your career. Explore the program today!

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DevOps Service Support for Customer Service is a professional certificate designed to transform your customer service career. This intensive program equips you with in-demand DevOps skills, including incident management, problem resolution, and service monitoring, focusing on customer-centric approaches. Gain expertise in ITIL frameworks and automation tools, boosting your efficiency and problem-solving capabilities. Enhance your career prospects significantly with this valuable certification, opening doors to roles like DevOps Engineer, Customer Support Specialist, or Service Desk Analyst. Master practical skills and build a strong portfolio, securing your success in a rapidly evolving IT landscape.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• DevOps Service Support Fundamentals
• Incident Management and Resolution (including DevOps tools)
• Problem Management and Root Cause Analysis
• Change Management in a DevOps Environment
• Monitoring and Alerting for DevOps Services
• IT Service Continuity and Disaster Recovery
• Knowledge Management and Self-Service Portals
• Communication and Collaboration in DevOps Support
• Customer Relationship Management (CRM) Integration with DevOps

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Job Role (DevOps Service Support) Description
DevOps Engineer (Service Support) Provides crucial support for DevOps services, ensuring smooth operations and resolving incidents. Strong troubleshooting and automation skills are essential.
Cloud Support Engineer (DevOps Focus) Specializes in cloud-based DevOps environments, delivering excellent customer support and managing cloud infrastructure. Experience with AWS, Azure, or GCP is highly valued.
DevOps Site Reliability Engineer (SRE) Focuses on reliability and scalability of DevOps systems. Proactive monitoring, incident management, and automation are key responsibilities.
IT Support Specialist (DevOps) Provides first-line and second-line support for DevOps related issues, often acting as a bridge between end-users and DevOps engineers. Excellent communication skills are vital.

Key facts about Professional Certificate in DevOps Service Support for Customer Service

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A Professional Certificate in DevOps Service Support for Customer Service equips individuals with the crucial skills needed to excel in today's fast-paced IT landscape. This program focuses on bridging the gap between development and operations, ensuring seamless service delivery and enhanced customer satisfaction.


Learning outcomes include mastering incident management, problem management, change management, and service request fulfillment within a DevOps framework. Participants gain practical experience using industry-standard tools and methodologies for ITIL, Agile, and DevOps practices, improving their troubleshooting and communication abilities.


The duration of the program is typically flexible, accommodating various learning styles and schedules, often ranging from several weeks to a few months. The curriculum is designed to be practical and project-based, allowing for immediate application of learned skills in real-world scenarios.


This Professional Certificate in DevOps Service Support is highly relevant to the current job market. Graduates are prepared for roles such as DevOps Engineer, Service Desk Analyst, or IT Support Specialist. The skills acquired are in high demand across diverse industries, from technology and finance to healthcare and retail, demonstrating the certificate's value and versatility.


The program's emphasis on automation, continuous integration/continuous delivery (CI/CD), and monitoring ensures graduates possess the skills necessary to navigate the complexities of modern IT service management. They’ll be adept at collaborating effectively across teams, optimizing processes, and delivering exceptional customer service within a DevOps environment.

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Why this course?

A Professional Certificate in DevOps Service Support is increasingly significant for customer service roles in today's UK market. The rapid adoption of DevOps practices necessitates skilled professionals who can bridge the gap between development and operations, ensuring seamless service delivery. According to recent UK industry reports, customer service teams incorporating DevOps principles experience a 25% reduction in resolution times and a 15% increase in customer satisfaction.

Metric Percentage Change
Resolution Time -25%
Customer Satisfaction +15%

This expertise in DevOps methodologies, including continuous integration and continuous delivery (CI/CD), allows customer service professionals to proactively address issues, improve service availability, and enhance the overall customer experience. DevOps Service Support certification signals a commitment to these vital skills, making candidates highly desirable in a competitive job market. The demand for professionals with this specialized skillset is expected to grow significantly over the next few years, mirroring the expanding adoption of cloud-based services and agile development practices within UK businesses.

Who should enrol in Professional Certificate in DevOps Service Support for Customer Service?

Ideal Candidate Profile Skills & Experience Career Goals
Customer service professionals seeking to upskill in DevOps and enhance their IT service support capabilities. This Professional Certificate in DevOps Service Support for Customer Service is perfect for those currently in a helpdesk or support role. Experience in customer service, ideally with some exposure to IT systems. Basic understanding of ITIL frameworks is beneficial, along with experience using ticketing systems and monitoring tools. A proactive approach to problem-solving and a passion for continuous improvement are essential. Progress to more senior roles within customer service, such as team lead or specialist. Move into DevOps-related roles, such as DevOps Engineer or Site Reliability Engineer. Increase efficiency and automation within current roles, leading to improved customer satisfaction (according to recent UK studies, improved IT support correlates with higher customer satisfaction scores).
IT professionals looking to broaden their skillset and improve their customer interaction skills. Existing IT knowledge and experience, ideally within a DevOps or IT operations environment. A desire to learn more about customer service best practices and improve communication skills. Enhance technical skills while developing stronger customer facing abilities, moving towards roles requiring both technical expertise and excellent communication. Gain a competitive edge in the UK job market, where DevOps skills are in high demand.