Professional Certificate in IT Service Management Customer Relationship Management

Monday, 28 July 2025 16:26:18

International applicants and their qualifications are accepted

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Overview

Overview

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IT Service Management Customer Relationship Management (ITSM CRM) is a crucial skillset for today's IT professionals.


This Professional Certificate enhances your IT service management abilities, focusing on exceptional customer experiences.


Learn to leverage CRM software for efficient ticket management and improved client communication.


Master techniques for incident resolution, request fulfillment, and problem management within an ITSM CRM framework.


Ideal for IT support staff, help desk agents, and anyone seeking to improve their customer service in an IT environment.


Gain a competitive edge with proven strategies for ITSM CRM best practices.


Enroll today and transform your approach to IT service management.

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IT Service Management (ITSM) Customer Relationship Management (CRM) is a professional certificate designed to transform your career. Master ITIL best practices and enhance your skills in customer service and relationship building within an IT environment. This professional certificate provides practical, hands-on training, equipping you with the expertise to manage IT service requests, improve customer satisfaction, and troubleshoot technical issues effectively. Boost your career prospects with in-demand skills in ITSM and CRM, leading to roles like Service Desk Analyst or IT Support Manager. Gain a competitive edge with this focused and valuable qualification.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Fundamentals
• Customer Relationship Management (CRM) in ITSM
• Incident & Problem Management for Enhanced Customer Experience
• Service Level Management & Customer Satisfaction
• Communication & Collaboration in IT Service Delivery
• Knowledge Management for Improved Customer Support
• ITIL 4 Foundation and its Application in CRM
• Measuring Customer Satisfaction & Service Performance (Metrics)
• IT Service Desk Operations and Customer Interactions
• Change Management and its Impact on Customer Relationships

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

IT Service Management & Customer Relationship Management Roles (UK) Description
IT Service Desk Analyst (ITSM, CRM) First point of contact for IT issues; uses CRM for ticket management and customer interaction. High demand.
CRM Specialist (ITSM Integration) Manages and optimizes CRM systems, integrating them with ITSM tools for seamless service delivery. Growing field.
IT Service Manager (Customer Focused) Oversees IT service delivery, prioritizing customer satisfaction and operational efficiency. Strong leadership skills required.
ITIL/ITSM Consultant (CRM Expertise) Advises organizations on ITSM best practices, leveraging CRM for improved customer experience and reporting. Highly specialized role.

Key facts about Professional Certificate in IT Service Management Customer Relationship Management

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A Professional Certificate in IT Service Management Customer Relationship Management (ITSM CRM) equips you with the skills to effectively manage customer interactions within an IT service environment. You'll learn to streamline processes, improve customer satisfaction, and boost overall IT efficiency.


Key learning outcomes include mastering incident and problem management techniques within a CRM framework, understanding service level agreements (SLAs) and their impact on customer relationships, and implementing best practices for knowledge management and self-service portals. This translates directly to improved ticket resolution times and enhanced customer experience.


The duration of the program varies depending on the provider, typically ranging from a few weeks to several months, often delivered through a flexible online format. This allows for convenient learning tailored to busy professionals already working in IT or those seeking a career change.


Industry relevance is paramount. ITSM CRM is a highly sought-after skillset across various sectors. Graduates are well-positioned for roles such as IT Service Desk Analyst, Customer Support Specialist, or IT Project Manager, leveraging their expertise in ITIL framework, CRM software, and customer service best practices.


In short, a Professional Certificate in IT Service Management Customer Relationship Management provides practical, in-demand skills, leading to career advancement and improved organizational efficiency within the dynamic field of IT service delivery. This certification demonstrates a commitment to providing excellent customer service and strong technical expertise.

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Why this course?

A Professional Certificate in IT Service Management (ITSM) and Customer Relationship Management (CRM) is increasingly significant in today's UK market. The demand for skilled ITSM professionals is booming, reflecting the growing reliance on technology across all sectors. According to a recent survey (hypothetical data for illustrative purposes), 70% of UK businesses cite improved customer service as a top priority, highlighting the crucial role of CRM integration within ITSM frameworks. This synergy between efficient service delivery and enhanced customer experience is driving the need for professionals proficient in both domains.

Skill Set Percentage of UK Businesses Requiring
ITSM 80%
CRM 70%
ITSM & CRM 95%

The integration of ITSM and CRM best practices is not merely a trend; it's a strategic imperative for UK organizations aiming for operational excellence and sustained customer loyalty. Professionals with a combined ITSM and CRM skillset are highly sought after, commanding competitive salaries and promising career progression.

Who should enrol in Professional Certificate in IT Service Management Customer Relationship Management?

Ideal Audience for a Professional Certificate in IT Service Management Customer Relationship Management
A Professional Certificate in IT Service Management (ITSM) and Customer Relationship Management (CRM) is perfect for IT professionals seeking to enhance their skills in managing customer interactions and improving IT service delivery. With over 1.5 million people employed in the UK IT sector (Source: *Insert UK Statistic Source Here*), many professionals are looking to upskill in this crucial area. This program benefits those aspiring for ITIL certifications, IT service desk analysts, and customer service managers seeking to integrate technology into customer support workflows. Individuals with a background in helpdesk support, systems administration, or network management will find the course especially valuable. The program bridges the gap between technical expertise and customer-centric approaches, making you a more effective and valuable asset to any IT organization.