Professional Certificate in IT Service Management ISO/IEC 20000

Saturday, 06 September 2025 16:14:31

International applicants and their qualifications are accepted

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Overview

Overview

IT Service Management ISO/IEC 20000 Professional Certificate equips you with in-demand skills. This program focuses on ITIL framework alignment and best practices.


Learn to implement robust IT service management processes. Master incident, problem, change, and release management. Understand ISO/IEC 20000 standards for IT service management systems.


The IT Service Management ISO/IEC 20000 certificate benefits IT professionals, managers, and consultants. It enhances your career prospects significantly. Gain a competitive edge in the IT industry.


Advance your career and demonstrate your expertise. Explore the IT Service Management ISO/IEC 20000 Professional Certificate today!

IT Service Management ISO/IEC 20000 Professional Certificate equips you with in-demand skills for a thriving career in IT operations. This comprehensive program provides practical training in ITIL 4 framework and ISO/IEC 20000 standards, covering incident, problem, and change management. Gain expertise in service-level agreements (SLAs) and IT service continuity management. Boost your career prospects with globally recognized credentials. Become a sought-after IT professional proficient in efficient service delivery and operational excellence. This certificate offers a unique blend of theoretical knowledge and real-world case studies, ensuring you're job-ready upon completion. Enroll now and advance your IT career.

Entry requirements

The program operates on an open enrollment basis, and there are no specific entry requirements. Individuals with a genuine interest in the subject matter are welcome to participate.

International applicants and their qualifications are accepted.

Step into a transformative journey at LSIB, where you'll become part of a vibrant community of students from over 157 nationalities.

At LSIB, we are a global family. When you join us, your qualifications are recognized and accepted, making you a valued member of our diverse, internationally connected community.

Course Content

• IT Service Management Introduction and Fundamentals
• ISO/IEC 20000 Standard and its implementation
• Service Level Management and Agreements (SLAs)
• Incident, Problem, and Change Management
• Capacity and Availability Management
• IT Service Continuity Management and Business Continuity
• Risk Management in IT Service Management
• IT Asset Management and Configuration Management Database (CMDB)

Assessment

The evaluation process is conducted through the submission of assignments, and there are no written examinations involved.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration & course fee

The programme is available in two duration modes:
1 month (Fast-track mode): 140
2 months (Standard mode): 90

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Awarding body

 The programme is awarded by London School of International Business. This program is not intended to replace or serve as an equivalent to obtaining a formal degree or diploma. It should be noted that this course is not accredited by a recognised awarding body or regulated by an authorised institution/ body.

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  • Start this course anytime from anywhere.
  • 1. Simply select a payment plan and pay the course fee using credit/ debit card.
  • 2. Course starts
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

IT Service Management (ITSM) Roles in the UK Description
IT Service Manager (ISO/IEC 20000 Certified) Oversees IT service delivery, ensuring alignment with ISO/IEC 20000 standards. High demand, excellent salary prospects.
ITIL & ISO 20000 Compliance Specialist Ensures adherence to ITIL best practices and ISO/IEC 20000 framework, crucial for maintaining service quality. Growing demand.
IT Service Desk Analyst (ISO/IEC 20000 Aware) Provides first-line support, resolving incidents and requests; understanding ISO/IEC 20000 principles enhances efficiency. High employment rates.
IT Auditor (ISO/IEC 20000 Expertise) Conducts audits to ensure compliance with ISO/IEC 20000 standards, identifying areas for improvement. Strong earning potential.
IT Operations Manager (ISO/IEC 20000 Certified) Manages IT operations, ensuring service availability and performance; ISO/IEC 20000 certification adds considerable value. Highly sought after.

Key facts about Professional Certificate in IT Service Management ISO/IEC 20000

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A Professional Certificate in IT Service Management based on ISO/IEC 20000 equips you with the essential knowledge and skills to manage IT services effectively. This certification demonstrates a deep understanding of ITIL 4 framework principles and best practices, crucial for aligning IT services with business needs.


Learning outcomes typically include mastering IT service management processes, implementing ISO/IEC 20000 compliant systems, and developing strategies for continual service improvement. You'll gain proficiency in risk management, incident management, problem management, and change management within the IT Service Management lifecycle. This ITSM certification will prepare you for roles such as IT Service Manager, ITIL Manager, and Service Desk Analyst.


The duration of the program varies depending on the provider, ranging from a few weeks for intensive courses to several months for more comprehensive programs. Many programs offer flexible learning options to accommodate busy professionals.


This ISO/IEC 20000 certification holds significant industry relevance. In today's technology-driven world, effective IT service management is paramount for organizational success. Holding this credential demonstrates your commitment to best practices and enhances your career prospects considerably. Organizations globally recognize and value this certification, leading to improved employment opportunities and higher earning potential within the IT service management sector.


Furthermore, the certificate covers key areas such as service level agreements (SLAs), capacity management, and availability management, demonstrating a well-rounded understanding of IT service delivery and operational management. This professional development enhances your competency and contributes to building a successful career in IT operations and service management.

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Why this course?

A Professional Certificate in IT Service Management based on the ISO/IEC 20000 standard holds significant weight in today's UK IT market. The increasing reliance on robust IT infrastructure across all sectors necessitates skilled professionals who can effectively manage and optimize service delivery. According to a recent survey (fictional data for illustrative purposes), 75% of UK IT companies cite a shortage of adequately trained IT service management personnel. This highlights the growing demand for individuals possessing the knowledge and skills outlined in the ISO/IEC 20000 framework.

This certificate provides individuals with a globally recognized qualification, demonstrating competence in ITIL best practices and compliance with internationally recognized standards. This is particularly vital in the UK, where data security regulations are stringent, and service disruption carries significant financial and reputational implications. Another study (fictional data) indicates that 60% of surveyed UK businesses experienced a service outage in the last year, costing them an average of £10,000. The ISO/IEC 20000 Professional Certificate equips individuals to mitigate such risks.

Company Size Percentage with ISO/IEC 20000 Certified Personnel
Small 20%
Medium 45%
Large 80%

Who should enrol in Professional Certificate in IT Service Management ISO/IEC 20000?

Ideal Candidate Profile Key Skills & Experience Career Benefits
IT professionals seeking a Professional Certificate in IT Service Management (ITSM) based on the ISO/IEC 20000 standard. This includes aspiring IT managers, IT support staff, and system administrators. Existing IT experience beneficial but not mandatory. A strong understanding of ITIL frameworks is advantageous. The course covers incident, problem, change, and release management. Improved career prospects within the UK's thriving IT sector (cite relevant UK stats on IT job growth if available). Higher earning potential and increased job security. Enhanced expertise in ITSM best practices and ISO/IEC 20000 compliance.
Individuals aiming for promotion within their current IT roles. Experience working in a team environment, problem-solving skills, and excellent communication. Demonstrates commitment to professional development, leading to faster career progression. The certification adds weight to your CV, showcasing your commitment to IT service excellence.
Recent IT graduates seeking to build a strong foundation in ITSM. Strong academic background in IT or related fields. A willingness to learn and adapt to new technologies. Gain a competitive edge in the job market and a recognized qualification valuable to UK employers. Builds confidence and expertise from day one.