Customer Service Level 2 Diploma Course Online

Monday, 09 June 2025 12:04:49

International Students can apply

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Customer Service Level 2 Diploma Course Online

Overview

Customer Service Level 2 Diploma Course Online

Designed for individuals seeking to enhance their customer service skills, this online diploma course covers essential topics such as communication, problem-solving, and conflict resolution. Ideal for entry-level customer service representatives or those looking to advance in their careers, the course provides practical knowledge and hands-on experience to excel in a customer-facing role. Learn at your own pace and gain a recognized qualification to boost your employability and stand out in a competitive job market. Take the first step towards a successful career in customer service today!

Explore the Customer Service Level 2 Diploma Course Online now!

Embark on a transformative journey with our Customer Service Level 2 Diploma Course Online. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. This comprehensive program offers flexible online learning and expert guidance to enhance your career prospects in various industries. Stand out as a valuable asset to employers with a recognized qualification in customer service. Unlock opportunities for advancement and higher earning potential. Elevate your professional profile with practical training and real-world scenarios. Enroll today to take the first step towards a rewarding and fulfilling career in customer service. (50)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Deal with customers face to face
• Deal with incoming telephone calls from customers
• Make telephone calls to customers
• Deal with customers in writing or electronically
• Deal with customer queries and complaints
• Process information about customers
• Use customer service as a competitive tool

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide support to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Support. Secondary keywords: Inquiries, Satisfaction.
Call Center Agent Handle incoming calls, assist customers with their concerns, and provide solutions. Primary keywords: Call Center, Inbound Calls. Secondary keywords: Solutions, Concerns.
Client Success Specialist Build relationships with clients, understand their needs, and ensure their success with the product or service. Primary keywords: Client Success, Relationships. Secondary keywords: Needs, Product.
Technical Support Specialist Assist customers with technical issues, troubleshoot problems, and provide solutions. Primary keywords: Technical Support, Troubleshooting. Secondary keywords: Issues, Solutions.
Customer Experience Coordinator Manage customer feedback, analyze trends, and implement strategies to enhance the overall customer experience. Primary keywords: Customer Experience, Feedback. Secondary keywords: Trends, Strategies.

Key facts about Customer Service Level 2 Diploma Course Online

The Customer Service Level 2 Diploma Course Online is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Upon completion of the course, students will be able to demonstrate proficiency in delivering high-quality customer service, handling challenging situations with confidence, and building positive relationships with customers.
The duration of the Customer Service Level 2 Diploma Course Online typically ranges from 6 to 12 months, depending on the pace of study and individual commitments. The flexible online format allows students to learn at their own convenience, making it ideal for working professionals looking to upskill or individuals seeking a career change.
This course is highly relevant to various industries, including retail, hospitality, call centers, and healthcare, where customer service plays a crucial role in maintaining customer satisfaction and loyalty. Graduates of the course can pursue roles such as customer service representatives, client advisors, and customer support specialists in a wide range of organizations.

Why this course?

Customer service is a crucial aspect of any business, as it directly impacts customer satisfaction and loyalty. In the UK, statistics show that 89% of consumers have stopped doing business with a company after experiencing poor customer service. This highlights the importance of providing excellent customer service to retain customers and drive business growth. The Customer Service Level 2 Diploma Course Online is highly significant in today's market as it equips individuals with the necessary skills and knowledge to deliver exceptional customer service. This course covers a wide range of topics such as communication skills, problem-solving, and handling difficult customers, which are essential in providing top-notch customer service. By enrolling in this course, learners can enhance their customer service skills and improve their career prospects in various industries such as retail, hospitality, and call centers. With the increasing competition in the market, businesses are constantly looking for professionals who can deliver outstanding customer service to gain a competitive edge. Therefore, completing the Customer Service Level 2 Diploma Course Online can open up new opportunities and help individuals stand out in today's competitive job market. | UK Customer Service Statistics | |---------------------------------| | 89% of consumers have stopped doing business with a company after experiencing poor customer service |

Who should enrol in Customer Service Level 2 Diploma Course Online?

Ideal Audience for Customer Service Level 2 Diploma Course Online | Criteria | Description | |----------|-------------| | Age | 18-30 years old | | Education | High school diploma or equivalent | | Experience | Entry-level customer service role | | Location | UK residents | | Goal | Advance career in customer service industry | | Learning Style | Self-motivated and tech-savvy | Are you a young professional looking to enhance your customer service skills and boost your career prospects? Our Customer Service Level 2 Diploma Course Online is perfect for UK residents aged 18-30 with a high school diploma or equivalent. Whether you're just starting out in an entry-level customer service role or aiming to climb the career ladder, this course is designed to help you succeed. If you're self-motivated, tech-savvy, and eager to advance in the customer service industry, this is the ideal program for you.