Level 2 Customer Service Qualification

Monday, 09 June 2025 08:25:01

International Students can apply

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Level 2 Customer Service Qualification

Overview

Level 2 Customer Service Qualification

Designed for individuals seeking to enhance their customer service skills, this qualification focuses on developing effective communication, problem-solving, and conflict resolution abilities. Ideal for entry-level customer service roles, it covers topics such as handling customer inquiries, managing complaints, and building positive relationships. By completing this course, learners will gain valuable insights into delivering exceptional customer experiences and improving overall satisfaction levels. Take the next step in your career and enroll in the Level 2 Customer Service Qualification today!

Explore the possibilities now!

Embark on a rewarding journey towards excellence with our Level 2 Customer Service Qualification. Gain essential skills in communication, problem-solving, and conflict resolution to excel in the dynamic world of customer service. This comprehensive course opens doors to a myriad of career opportunities in various industries, from retail to hospitality. Stand out in the competitive job market with a recognized qualification that showcases your dedication to providing exceptional customer experiences. Our experienced instructors will guide you through practical scenarios and real-world case studies, ensuring you are well-equipped to handle any customer service challenge. Elevate your career prospects today with our Level 2 Customer Service Qualification. (67)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Demonstrate understanding of customer service
• Understand how to communicate with customers
• Understand how to meet customer needs
• Understand how to manage customer expectations
• Understand how to resolve problems and complaints
• Understand how to develop customer relationships
• Understand how to promote products and services
• Understand how to work in a team
• Understand how to manage own performance
• Understand how to handle customer payments

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Support Specialist Provide timely and accurate responses to customer inquiries, troubleshoot issues, and ensure customer satisfaction. Utilize strong communication skills and product knowledge to assist customers.
Client Service Representative Manage client accounts, address client concerns, and build strong relationships. Coordinate with internal teams to deliver solutions and exceed client expectations.
Technical Support Analyst Provide technical assistance to customers, troubleshoot software or hardware issues, and escalate complex problems to the appropriate teams. Strong problem-solving skills and technical knowledge required.
Customer Success Manager Work closely with customers to ensure they are maximizing the value of products or services. Develop strategies to drive customer engagement, retention, and satisfaction.
Sales Support Coordinator Assist sales teams with order processing, customer inquiries, and sales support activities. Collaborate with internal departments to streamline processes and enhance customer experience.

Key facts about Level 2 Customer Service Qualification

The Level 2 Customer Service Qualification is designed to equip individuals with the necessary skills and knowledge to deliver excellent customer service. The learning outcomes include understanding customer needs, effective communication techniques, handling complaints, and building positive relationships with customers.
This qualification typically takes around 6-12 months to complete, depending on the learning provider and the individual's pace of study. It involves a combination of classroom-based learning, practical assessments, and work experience to ensure learners are well-prepared for real-world customer service roles.
The Level 2 Customer Service Qualification is highly relevant across various industries, including retail, hospitality, call centers, and healthcare. Employers value individuals with strong customer service skills, making this qualification a valuable asset for those seeking employment or career advancement in customer-facing roles.
Overall, the Level 2 Customer Service Qualification provides a solid foundation for individuals looking to excel in customer service roles, enhancing their employability and career prospects in a competitive job market.

Why this course?

The Level 2 Customer Service Qualification holds immense significance in today's market, especially in the UK where customer service standards are constantly evolving. According to recent statistics, 76% of UK consumers say that customer service is a major factor in their choice of brand or company. This highlights the crucial role that customer service plays in building customer loyalty and satisfaction. Moreover, 67% of UK consumers have higher expectations for customer service now compared to just a year ago. This indicates a growing demand for skilled customer service professionals who can meet and exceed customer expectations. By obtaining a Level 2 Customer Service Qualification, individuals can demonstrate their commitment to providing excellent customer service and enhancing the overall customer experience. In today's competitive market, businesses are increasingly focusing on delivering exceptional customer service to differentiate themselves from competitors. This has created a high demand for qualified customer service professionals who can effectively engage with customers and resolve issues in a timely and efficient manner. Therefore, obtaining a Level 2 Customer Service Qualification is not only beneficial for individuals looking to advance their careers but also essential for businesses looking to stay ahead in the market.

Who should enrol in Level 2 Customer Service Qualification?

The ideal audience for the Level 2 Customer Service Qualification are individuals looking to enhance their customer service skills and advance their career in the service industry. This qualification is perfect for those who are currently working in customer-facing roles or aspire to do so in the future.

According to UK-specific statistics, customer service roles are projected to grow by 5% in the next five years, offering ample opportunities for qualified professionals. By obtaining this qualification, learners can improve their communication, problem-solving, and conflict resolution skills, making them valuable assets to any organization.