OTHM Customer Service Level 2 Online Course

Monday, 09 June 2025 09:56:44

International Students can apply

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OTHM Customer Service Level 2 Online Course

Overview

Enhance your customer service skills with OTHM Customer Service Level 2 Online Course. Designed for individuals seeking to improve their communication and problem-solving abilities in a customer-facing role.
Learn essential techniques for handling customer inquiries, resolving complaints, and building strong relationships.
Gain valuable insights into customer behavior and effective service delivery.
Equip yourself with the tools to excel in a competitive market and provide exceptional customer experiences.
Take the next step in your career and enroll in OTHM Customer Service Level 2 Online Course today!

Enhance your customer service skills with the OTHM Customer Service Level 2 Online Course. This comprehensive program equips you with the knowledge and expertise to excel in the dynamic field of customer service. Learn how to effectively communicate with customers, resolve conflicts, and exceed their expectations. Gain valuable insights into building strong customer relationships and enhancing customer satisfaction. With a Level 2 qualification, you'll open doors to a wide range of career opportunities in various industries. Stand out in the competitive job market with this accredited course that offers flexible online learning and expert guidance. Elevate your career prospects today! (62)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding customer service
• Effective communication skills
• Handling customer complaints
• Building customer relationships
• Managing customer expectations
• Resolving conflicts
• Customer service in different industries
• Customer service best practices
• Customer service technologies
• Assessing customer satisfaction

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Assistance, Inquiries.
Call Center Agent Handle incoming calls, address customer concerns, and provide solutions over the phone. Primary keywords: Call Center, Agent. Secondary keywords: Incoming Calls, Solutions.
Client Support Specialist Offer technical support, troubleshoot issues, and guide clients through product usage. Primary keywords: Client Support, Specialist. Secondary keywords: Technical Support, Troubleshoot.
Customer Success Manager Build strong relationships with clients, ensure their success with the product/service, and address any concerns. Primary keywords: Customer Success, Manager. Secondary keywords: Relationships, Concerns.
Sales Support Coordinator Assist the sales team with administrative tasks, manage customer inquiries, and support sales efforts. Primary keywords: Sales Support, Coordinator. Secondary keywords: Administrative Tasks, Inquiries.

Key facts about OTHM Customer Service Level 2 Online Course

The OTHM Customer Service Level 2 Online Course is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course focuses on enhancing communication, problem-solving, and conflict resolution skills to provide exceptional customer service.
Throughout the course, students will learn how to effectively handle customer inquiries, complaints, and feedback, ensuring customer satisfaction and loyalty. They will also develop an understanding of the importance of building positive relationships with customers and the impact of excellent customer service on business success.
The duration of the OTHM Customer Service Level 2 Online Course typically ranges from 3 to 6 months, depending on the pace of study and individual learning preferences. The flexible online format allows students to balance their studies with other commitments, making it convenient for working professionals looking to upskill in customer service.
This course is highly relevant to a wide range of industries, including retail, hospitality, healthcare, and telecommunications, where customer service plays a crucial role in maintaining customer satisfaction and driving business growth. Graduates of the course will be well-equipped to pursue various customer service roles and contribute effectively to the success of their organizations.

Why this course?

The OTHM Customer Service Level 2 Online Course holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to a recent survey by UK Customer Satisfaction Index, 79% of customers are more likely to make a repeat purchase if they receive good customer service. This highlights the growing demand for skilled customer service professionals in the UK market. The OTHM Customer Service Level 2 Online Course equips learners with essential skills and knowledge to excel in customer service roles. With modules covering topics such as communication, problem-solving, and customer relationship management, this course is designed to meet the industry needs and current trends in customer service. In a competitive market like the UK, businesses are constantly striving to improve their customer service standards to retain existing customers and attract new ones. Professionals who have completed the OTHM Customer Service Level 2 Online Course are well-positioned to meet these demands and contribute to the success of their organizations. By enrolling in this course, learners can enhance their career prospects and stay ahead in the dynamic field of customer service. | UK Customer Satisfaction Index | |---------------------------------| | 79% |

Who should enrol in OTHM Customer Service Level 2 Online Course?

The ideal audience for the OTHM Customer Service Level 2 Online Course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for customer service representatives, call center agents, retail associates, and anyone in a client-facing role.
With customer service being a vital aspect of business success, this course is essential for those seeking to improve customer satisfaction and loyalty.
In the UK, 78% of consumers say that good customer service plays a key role in their loyalty to a brand, making this course highly relevant for professionals in the region.