OTHM Level 2 Certificate in Customer Service

Monday, 09 June 2025 12:14:08

International Students can apply

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OTHM Level 2 Certificate in Customer Service

Overview

The OTHM Level 2 Certificate in Customer Service is designed to equip individuals with essential skills and knowledge to excel in customer-facing roles. This qualification is ideal for aspiring customer service professionals looking to enhance their communication, problem-solving, and interpersonal skills.
Through a combination of theoretical learning and practical exercises, learners will develop a deep understanding of customer service principles and best practices.
Upon completion, graduates will be well-prepared to deliver exceptional customer experiences and drive business success.
Take the first step towards a rewarding career in customer service by enrolling in the OTHM Level 2 Certificate today!

Enhance your career with the OTHM Level 2 Certificate in Customer Service. This comprehensive course equips you with essential skills to excel in the dynamic field of customer service. Gain a deep understanding of customer behavior, effective communication techniques, and conflict resolution strategies. Stand out to employers with a recognized qualification that demonstrates your commitment to delivering exceptional customer experiences. Unlock exciting career prospects in various industries, from retail to hospitality. Benefit from practical training and real-world case studies that prepare you for success in this fast-paced industry. Elevate your customer service skills and propel your career forward with this valuable certification. (43)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the principles of responding to customer problems or complaints
• Understand how to develop customer relationships
• Understand how to communicate effectively with customers
• Understand the principles of equality, diversity, and inclusion in customer service
• Understand how to manage customer service information
• Understand how to handle customer payments
• Understand how to process customer service complaints
• Understand how to monitor and solve customer service problems

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Interact with customers to provide information, resolve issues, and ensure satisfaction with products or services.
Client Relations Specialist Build and maintain relationships with clients, addressing their needs and concerns to enhance customer loyalty.
Sales Support Coordinator Assist sales teams by coordinating orders, managing customer inquiries, and providing administrative support.
Customer Experience Associate Focus on enhancing customer experience through personalized interactions, feedback collection, and process improvements.
Retail Customer Service Manager Oversee customer service operations in a retail setting, ensuring efficient service delivery and customer satisfaction.

Key facts about OTHM Level 2 Certificate in Customer Service

The OTHM Level 2 Certificate in Customer Service is designed to equip learners with the necessary skills and knowledge to provide excellent customer service. The course focuses on understanding customer needs, effective communication, and resolving customer complaints.
Throughout the program, students will develop essential customer service skills such as problem-solving, conflict resolution, and building positive relationships with customers. They will also learn how to handle difficult situations and deliver exceptional service.
The duration of the OTHM Level 2 Certificate in Customer Service typically ranges from 3 to 6 months, depending on the mode of study and individual learning pace. The course is delivered through a combination of lectures, workshops, and practical exercises to enhance students' understanding and application of customer service principles.
This qualification is highly relevant to various industries, including retail, hospitality, healthcare, and telecommunications, where customer service plays a crucial role in business success. Graduates of the program will be well-equipped to pursue careers in customer service roles and contribute effectively to enhancing customer satisfaction and loyalty.

Why this course?

The OTHM Level 2 Certificate in Customer Service holds significant importance in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 89% of consumers have switched to a competitor following a poor customer experience, highlighting the need for well-trained customer service professionals. The OTHM Level 2 Certificate in Customer Service equips individuals with essential skills and knowledge to excel in this competitive landscape. With a focus on understanding customer needs, effective communication, and problem-solving, this qualification prepares learners to deliver exceptional service and build strong customer relationships. In the UK, 70% of consumers say they are willing to spend more with companies that provide excellent customer service. This underscores the value of investing in training and development in this area. Employers are increasingly seeking candidates with formal qualifications in customer service to ensure their teams can meet the growing demands of today's consumers. By obtaining the OTHM Level 2 Certificate in Customer Service, individuals can enhance their career prospects and contribute to the success of their organizations in a customer-centric market.

Who should enrol in OTHM Level 2 Certificate in Customer Service?

The ideal audience for the OTHM Level 2 Certificate in Customer Service are individuals looking to enhance their customer service skills and advance their career in the service industry.
This qualification is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills to provide exceptional customer experiences.
With customer service being a vital aspect of businesses in the UK, this certificate is highly relevant for those looking to secure employment in various sectors such as retail, hospitality, and call centers.
According to recent statistics, 78% of UK consumers say that good customer service plays a significant role in their loyalty to a brand, making this qualification essential for those aiming to excel in the competitive market.