Part time Level 2 Diploma in Customer Service OTHM

Monday, 09 June 2025 12:05:53

International Students can apply

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Part time Level 2 Diploma in Customer Service OTHM

Overview

The Part-time Level 2 Diploma in Customer Service OTHM is designed for individuals seeking to enhance their skills in customer service. This program focuses on developing essential customer service techniques and strategies to excel in various industries.
With a flexible part-time schedule, this diploma is ideal for working professionals looking to advance their career prospects.
Gain practical knowledge in handling customer inquiries, resolving complaints, and building strong relationships.
Take the next step towards a successful career in customer service by enrolling in this comprehensive diploma program today!


Explore the opportunities that await you in the world of customer service.

Embark on a rewarding journey with our Part time Level 2 Diploma in Customer Service OTHM and unlock endless opportunities in the dynamic world of customer service. Gain essential skills in communication, problem-solving, and relationship-building, setting the foundation for a successful career in various industries. With a focus on practical learning and industry-relevant knowledge, this course equips you with the tools to excel in roles such as customer service representative, client relations manager, or customer experience specialist. Stand out in the competitive job market with a recognized qualification and elevate your career prospects with this comprehensive customer service diploma. (55)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service and delivery
• Understand customers and customer retention
• Understand how to resolve customer service problems
• Principles of business
• Understand how to develop customer relationships
• Understand how to monitor customer service interactions
• Understand equality, diversity, and inclusion in the workplace
• Understand how to handle customer information securely
• Understand how to communicate with customers

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunities for Part-time Level 2 Diploma in Customer Service OTHM | Role | Description | |--------------------------------|-----------------------------------------------------------------------------------------------| | Customer Service Representative | Primary Keywords: Customer Service, Representative Secondary Keywords: Communication, Support | | | Interact with customers to provide assistance, resolve issues, and ensure satisfaction. | | Sales Assistant | Primary Keywords: Sales, Assistant Secondary Keywords: Retail, Product Knowledge | | | Assist customers with product inquiries, process transactions, and maintain store appearance. | | Call Center Agent | Primary Keywords: Call Center, Agent Secondary Keywords: Phone Support, Problem-solving | | | Handle incoming calls, address customer concerns, and provide information or solutions. | | Receptionist | Primary Keywords: Receptionist Secondary Keywords: Front Desk, Administrative Support | | | Greet visitors, answer inquiries, manage appointments, and perform general office tasks. | | Retail Associate | Primary Keywords: Retail, Associate Secondary Keywords: Sales, Customer Interaction | | | Assist customers with purchases, restock merchandise, and maintain a clean store environment. |

Key facts about Part time Level 2 Diploma in Customer Service OTHM

The Part-time Level 2 Diploma in Customer Service offered by OTHM is designed to equip learners with the necessary skills and knowledge to provide excellent customer service. The course focuses on developing communication, problem-solving, and interpersonal skills essential for delivering exceptional customer experiences.
The duration of the program typically ranges from 6 to 9 months, making it ideal for individuals looking to enhance their customer service skills while balancing other commitments. The flexible part-time schedule allows learners to study at their own pace and apply their newfound knowledge in real-world scenarios.
Upon completion of the Level 2 Diploma, graduates will be well-prepared to pursue various roles in customer service across a wide range of industries. The qualification is highly relevant in today's competitive job market, where exceptional customer service is a key differentiator for businesses seeking to attract and retain customers.
Overall, the Part-time Level 2 Diploma in Customer Service from OTHM provides a solid foundation for individuals looking to kickstart their career in customer service or advance their existing skills in the field. The practical focus of the course ensures that learners are equipped with the necessary tools to excel in a customer-centric role.

Why this course?

The Part-time Level 2 Diploma in Customer Service offered by OTHM holds significant importance in today's market, especially in the UK. According to recent statistics, the UK customer service industry is booming, with over 2.7 million people employed in customer service roles across various sectors. This highlights the growing demand for skilled professionals who can deliver exceptional customer experiences. Completing a Level 2 Diploma in Customer Service not only equips individuals with the necessary skills and knowledge to excel in this field but also enhances their employability prospects. Employers are increasingly seeking candidates with formal qualifications in customer service to ensure high standards of service delivery and customer satisfaction. Moreover, the flexibility of a part-time course allows individuals to upskill or reskill while balancing other commitments such as work or family responsibilities. This makes the Level 2 Diploma in Customer Service a practical and accessible option for both aspiring professionals and those looking to advance their careers in the customer service industry. In conclusion, the Part-time Level 2 Diploma in Customer Service offered by OTHM is a valuable qualification that aligns with current industry trends and addresses the growing need for skilled customer service professionals in the UK market.

Who should enrol in Part time Level 2 Diploma in Customer Service OTHM?

The ideal audience for the Part time Level 2 Diploma in Customer Service OTHM are individuals looking to enhance their customer service skills while balancing other commitments.
This course is perfect for working professionals, students, or parents who want to upskill and improve their career prospects in the customer service industry.
In the UK, customer service roles are projected to grow by 5% by 2029, making this diploma a valuable asset for those seeking employment in this field.