Professional Certificate in Inclusive Customer Service

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International Students can apply

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Professional Certificate in Inclusive Customer Service

Overview

The Professional Certificate in Inclusive Customer Service is designed to equip professionals with the skills and knowledge needed to provide exceptional service to diverse customer populations. This program focuses on inclusivity, customer satisfaction, and communication strategies. Ideal for customer service representatives, managers, and business owners, this certificate enhances understanding of diversity and inclusion in the workplace. Gain the tools to create a welcoming environment for all customers and improve overall customer experience. Take the first step towards becoming a more inclusive and customer-centric professional today!

Enhance your career with our Professional Certificate in Inclusive Customer Service. This comprehensive program equips you with the skills and knowledge to provide exceptional service to diverse customer groups. Learn how to create an inclusive environment, communicate effectively, and resolve conflicts professionally. Stand out in the competitive job market with a certificate that demonstrates your commitment to diversity and inclusion. Our industry-expert instructors will guide you through real-world scenarios and case studies, preparing you for success in various customer service roles. Elevate your career prospects and make a positive impact on your organization with this valuable certificate. Sign up today and unlock new opportunities! (73)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understanding diversity and inclusion in customer service
• Communication techniques for diverse customers
• Providing accessible customer service
• Handling customer complaints and feedback effectively
• Creating an inclusive work environment
• Cultural competency in customer service
• Disability awareness and accommodations
• LGBTQ+ inclusivity in customer interactions
• Religious and language diversity in customer service
• Implementing inclusive policies and procedures

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Career Opportunity Description
Customer Service Representative Provide exceptional service to customers of diverse backgrounds, ensuring their needs are met and issues resolved promptly.
Diversity and Inclusion Specialist Develop and implement strategies to promote diversity and inclusion within the organization, including customer interactions.
Accessibility Coordinator Ensure that products, services, and facilities are accessible to all customers, including those with disabilities.
Inclusive Marketing Manager Create marketing campaigns that resonate with diverse customer segments, promoting inclusivity and representation.
Cultural Sensitivity Trainer Educate employees on cultural awareness and sensitivity to enhance customer interactions and relationships.

Key facts about Professional Certificate in Inclusive Customer Service

The Professional Certificate in Inclusive Customer Service is designed to equip individuals with the necessary skills and knowledge to provide exceptional customer service to a diverse range of customers. Participants will learn how to effectively communicate with customers from different backgrounds, including those with disabilities, cultural differences, and varying needs.
This certificate program typically lasts for 6-8 weeks, depending on the institution offering the course. The duration allows participants to delve deep into the concepts of inclusive customer service and gain practical experience through case studies and role-playing exercises.
The industry relevance of this certificate lies in its ability to prepare individuals for roles in customer service across various sectors, including retail, hospitality, healthcare, and more. In today's globalized world, businesses are increasingly recognizing the importance of catering to a diverse customer base, making inclusive customer service skills highly sought after.
Upon completion of the Professional Certificate in Inclusive Customer Service, participants will be equipped to provide exceptional customer service to all individuals, regardless of their background or needs. This certification can open up opportunities for career advancement and demonstrate a commitment to diversity and inclusion in the workplace.

Why this course?

The Professional Certificate in Inclusive Customer Service holds immense significance in today's market, especially in the UK where customer service standards are constantly evolving. According to a recent survey by the Institute of Customer Service, 76% of UK consumers say that customer service is a key factor in their choice of brand or retailer. This highlights the growing importance of providing inclusive and diverse customer service experiences to meet the needs of a diverse customer base. Inclusive customer service goes beyond just meeting the basic needs of customers; it involves understanding and respecting the unique backgrounds and preferences of each individual. By obtaining a Professional Certificate in Inclusive Customer Service, professionals can demonstrate their commitment to providing exceptional customer service that is inclusive and welcoming to all. With the rise of social media and online reviews, customer service has become a key differentiator for businesses. Companies that prioritize inclusive customer service are more likely to attract and retain loyal customers, leading to increased profitability and growth. In today's competitive market, having a Professional Certificate in Inclusive Customer Service can set professionals apart and open up new opportunities for career advancement.

Who should enrol in Professional Certificate in Inclusive Customer Service?

The Professional Certificate in Inclusive Customer Service is perfect for individuals who are looking to enhance their customer service skills and cater to a diverse range of customers. This course is ideal for customer service representatives, retail employees, hospitality staff, and anyone who interacts with customers on a regular basis.

According to a recent study, 76% of UK consumers say they are more likely to trust a company that is inclusive and diverse in its customer service approach. By completing this certificate, you will be equipped with the knowledge and skills to provide exceptional service to all customers, regardless of their background or needs.

Whether you are just starting your career in customer service or looking to advance to a management position, this course will help you stand out in a competitive job market and make a positive impact on your customers and your organisation.