Qcf Level 2 Diploma in Customer Service

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International Students can apply

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Qcf Level 2 Diploma in Customer Service

Overview

The QCF Level 2 Diploma in Customer Service is designed to equip individuals with the essential skills and knowledge needed to excel in customer-facing roles. This qualification is ideal for those looking to enhance their customer service abilities and advance their career in various industries.


Through this course, learners will develop communication, problem-solving, and interpersonal skills, enabling them to provide exceptional service and build strong relationships with customers. The focus on customer satisfaction and retention makes this diploma valuable for anyone seeking to thrive in a customer-centric environment.


Take the first step towards becoming a customer service expert by enrolling in this comprehensive diploma today!

Embark on a rewarding journey with our QCF Level 2 Diploma in Customer Service. Gain essential skills in communication, problem-solving, and relationship-building to excel in the dynamic world of customer service. This comprehensive course opens doors to a multitude of career opportunities in various industries, from retail to hospitality. Stand out to employers with a recognized qualification that showcases your dedication to providing exceptional customer experiences. With a focus on practical training and real-world scenarios, you'll be equipped to handle any challenge with confidence. Elevate your career prospects and make a lasting impact with our QCF Level 2 Diploma in Customer Service. (87)

Entry requirements

Educational Background:

  • Open Entry: This program is open to all applicants, regardless of previous qualifications. Whether you're starting fresh or seeking to build on existing knowledge, everyone is encouraged to apply. Higher qualifications and relevant experience are also welcomed but not required.

Age Requirement:

  • Minimum Age: Applicants must be 16 years or older. This program is designed to support both recent school leavers and those beginning their professional journey.


International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Communicate using customer service language
• Follow the rules to deliver customer service
• Maintain a positive and customer-friendly attitude
• Process information about customers
• Resolve customer service problems
• Deliver customer service to challenging customers
• Develop customer relationships
• Promote additional products and/or services to customers
• Process customer service complaints
• Use social media to deliver customer service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

Payment plans

6 months - GBP £1250

● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

9 months - GBP £950

● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 London School of International Business (LSIB)

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, handle inquiries, and resolve complaints to ensure customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store cleanliness.
Call Center Agent Handle incoming calls, provide information, and resolve customer issues over the phone.
Guest Services Coordinator Greet guests, manage reservations, and address guest concerns in a hospitality setting.
Client Support Specialist Provide technical support, troubleshoot issues, and offer solutions to clients.

Key facts about Qcf Level 2 Diploma in Customer Service

The QCF Level 2 Diploma in Customer Service is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The learning outcomes include understanding customer needs, effective communication, resolving customer complaints, and maintaining a positive customer experience.
This diploma typically takes around 12 months to complete, although the duration may vary depending on the learning pace of the individual. The course is structured to provide a comprehensive understanding of customer service principles and practices, preparing learners for a successful career in the field.
The QCF Level 2 Diploma in Customer Service is highly relevant across various industries, as exceptional customer service is a crucial aspect of any business. Graduates of this program can pursue roles in retail, hospitality, call centers, and other customer-facing environments. Employers value individuals with a solid foundation in customer service, making this diploma a valuable asset in the job market.
Overall, the QCF Level 2 Diploma in Customer Service offers a practical and industry-focused curriculum that equips learners with the skills needed to deliver exceptional customer experiences and contribute to the success of any organization.

Why this course?

The QCF Level 2 Diploma in Customer Service holds significant importance in today's market, especially in the UK where customer service is a key differentiator for businesses. According to recent statistics, 86% of UK consumers are willing to pay more for a better customer experience, highlighting the growing demand for skilled customer service professionals. This diploma equips individuals with essential skills and knowledge to excel in customer service roles, including effective communication, problem-solving, and conflict resolution. In a competitive market where customer loyalty is crucial, having a qualification like the QCF Level 2 Diploma can set individuals apart from their peers. Employers are increasingly looking for candidates with formal qualifications in customer service, as it demonstrates a commitment to excellence and professionalism. With the rise of online reviews and social media, businesses are under more scrutiny than ever before, making exceptional customer service a top priority. By obtaining the QCF Level 2 Diploma in Customer Service, individuals can enhance their career prospects and contribute to the success of their organizations in today's customer-centric market.

Who should enrol in Qcf Level 2 Diploma in Customer Service?

The ideal audience for the Qcf Level 2 Diploma in Customer Service are individuals looking to kickstart their career in the customer service industry. This qualification is perfect for those who want to enhance their communication skills, problem-solving abilities, and overall customer service knowledge.

With customer service roles being in high demand in the UK, obtaining this diploma can significantly increase your chances of securing a job in this field. According to recent statistics, the customer service sector in the UK employs over 1.5 million people, with an average salary of £20,000 per year.

Whether you are a school leaver, career changer, or someone looking to upskill, the Qcf Level 2 Diploma in Customer Service is designed to provide you with the necessary skills and knowledge to excel in this dynamic industry.