Qfqual listed Level 2 Customer Service Qualification

Monday, 09 June 2025 12:29:58

International Students can apply

Apply Now     Viewbook

Qfqual listed Level 2 Customer Service Qualification

Overview

Level 2 Customer Service Qualification

This qualification is designed for individuals looking to enhance their customer service skills and knowledge. It covers topics such as communication, problem-solving, and handling customer queries effectively. Ideal for entry-level customer service roles, this qualification equips learners with the necessary skills to provide exceptional service and build positive relationships with customers. Whether you are new to the field or seeking to advance your career, this qualification will help you stand out in a competitive job market.


Ready to take your customer service skills to the next level? Explore the Level 2 Customer Service Qualification today!

Enhance your customer service skills with our Qfqual listed Level 2 Customer Service Qualification. This comprehensive course equips you with the knowledge and expertise to excel in various customer-facing roles. From effective communication to problem-solving, you'll learn essential skills that are highly sought after by employers. The qualification opens doors to a wide range of career prospects in industries such as retail, hospitality, and call centers. Stand out in a competitive job market with this recognized certification. With a focus on practical training and real-world scenarios, you'll be well-prepared to deliver exceptional service and advance your career in customer service. (49)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Demonstrate understanding of customer service
• Understand how to communicate with customers
• Understand how to meet customer needs
• Understand how to manage customer expectations
• Understand how to handle customer queries, requests, and complaints
• Understand how to work in a customer service environment
• Understand how to develop customer relationships
• Understand how to promote products and services
• Understand how to deal with customer conflict and challenging situations

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

Apply Now

Accreditation

 Awarded by an OfQual regulated awarding body

Apply Now

  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
    •

Got questions? Get in touch

Chat with us: Click the live chat button

+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store appearance.
Call Center Agent Handle incoming calls, address customer concerns, and provide information about products or services.
Guest Services Coordinator Greet and assist guests, manage reservations, and ensure a positive experience.
Client Support Specialist Provide technical support, troubleshoot issues, and offer solutions to clients.

Key facts about Qfqual listed Level 2 Customer Service Qualification

The Level 2 Customer Service Qualification offered by Qfqual focuses on developing essential customer service skills and knowledge. Learners will gain an understanding of the principles of customer service and how to effectively communicate with customers. They will also learn how to handle customer queries, complaints, and feedback in a professional manner.
This qualification typically takes around 12 weeks to complete, although the duration may vary depending on the learning provider and study mode. The course is designed to be flexible and accessible, allowing learners to study at their own pace and fit their studies around other commitments.
The Level 2 Customer Service Qualification is highly relevant to a wide range of industries, including retail, hospitality, and call centers. Employers value candidates with strong customer service skills, making this qualification a valuable asset for those looking to pursue a career in customer-facing roles. Completing this qualification can enhance job prospects and open up opportunities for career advancement in various sectors.

Why this course?

The Level 2 Customer Service Qualification is a highly significant certification in today's market, especially in the UK where customer service plays a crucial role in business success. According to recent statistics, 76% of UK consumers say that customer service is a major factor in their choice of brand or loyalty to a company. This highlights the importance of having well-trained customer service professionals who can provide excellent service and build strong relationships with customers. Obtaining a Level 2 Customer Service Qualification not only demonstrates a commitment to providing exceptional customer service but also equips individuals with the necessary skills and knowledge to excel in this field. In fact, 82% of UK employers believe that customer service skills are essential for business success, further emphasizing the value of this qualification in today's competitive market. With the rise of online shopping and social media, customer service has become more important than ever. Companies need skilled professionals who can effectively communicate with customers across various channels and provide timely and personalized assistance. By earning a Level 2 Customer Service Qualification, individuals can enhance their career prospects and stand out in the job market as highly competent and capable customer service professionals.

Who should enrol in Qfqual listed Level 2 Customer Service Qualification?

The ideal audience for the Level 2 Customer Service Qualification are individuals looking to enhance their customer service skills and advance their career in the service industry. This qualification is perfect for those who are seeking to improve their communication, problem-solving, and interpersonal skills in a customer-facing role.

According to UK-specific statistics, customer service roles are projected to grow by 5% in the next five years, creating a high demand for skilled professionals in this field. By obtaining this qualification, learners can increase their employability and stand out in a competitive job market.