Qualifi Diploma in Customer Service RQF

Monday, 09 June 2025 12:18:16

International Students can apply

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Qualifi Diploma in Customer Service RQF

Overview

The Qualifi Diploma in Customer Service RQF is designed to equip individuals with the skills and knowledge needed to excel in customer service roles. This comprehensive program covers topics such as communication, problem-solving, and customer relationship management.

Targeted towards aspiring customer service professionals and those looking to enhance their existing skills, this qualification is recognized by employers worldwide.

Gain a competitive edge in the job market and elevate your career prospects with this industry-recognized qualification.


Take the first step towards a successful career in customer service - explore the Qualifi Diploma today!

Enhance your career with the Qualifi Diploma in Customer Service RQF. This comprehensive program equips you with the essential skills to excel in the dynamic field of customer service. Gain a deep understanding of customer behavior, effective communication techniques, and conflict resolution strategies. Stand out in the competitive job market with a recognized qualification that showcases your expertise. Unlock exciting career prospects in various industries, from retail to hospitality. Benefit from practical training and real-world case studies that prepare you for success in any customer-facing role. Elevate your professional profile and become a sought-after customer service specialist with this industry-leading qualification. (48)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the customer service environment
• Principles of customer service and delivery
• Understand customers and customer retention
• Understand how to resolve customer service problems
• Understand how to monitor customer service interactions
• Understand equality, diversity, and inclusion in customer service
• Understand how to manage performance and conflict in customer service
• Understand how to handle customer complaints
• Understand how to deliver customer service to challenging customers
• Understand how to develop customer relationships

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Handle customer inquiries, resolve complaints, and provide product information to ensure customer satisfaction.
Client Relations Specialist Build and maintain relationships with clients, address their needs, and ensure their satisfaction with products or services.
Customer Experience Manager Oversee the overall customer experience, implement strategies to improve satisfaction, and analyze feedback to make necessary improvements.
Sales Support Coordinator Assist sales teams with customer inquiries, process orders, and provide support to ensure smooth sales operations.
Customer Success Manager Work closely with customers to ensure they achieve their desired outcomes, provide ongoing support, and drive customer retention.

Key facts about Qualifi Diploma in Customer Service RQF

The Qualifi Diploma in Customer Service RQF is designed to equip individuals with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication, and resolving customer complaints.
Students can expect to develop their ability to deliver exceptional customer service, enhance their problem-solving skills, and build strong relationships with customers. The qualification also focuses on the importance of maintaining a positive attitude and professional demeanor when dealing with customers.
The duration of the Qualifi Diploma in Customer Service RQF varies depending on the learning provider, but typically ranges from 6 to 12 months. The course is delivered through a combination of online learning materials, assessments, and practical exercises to ensure students gain a comprehensive understanding of customer service principles.
This qualification is highly relevant to a wide range of industries, including retail, hospitality, call centers, and healthcare. Employers value individuals with strong customer service skills, making this diploma a valuable asset for anyone looking to advance their career in customer-facing roles. Graduates of this program can pursue roles such as customer service representative, client relations manager, or customer experience specialist.

Why this course?

The Qualifi Diploma in Customer Service RQF holds significant importance in today's market, especially in the UK where customer service is a key differentiator for businesses. According to a recent survey by UK Customer Satisfaction Index, 76% of consumers say that customer service is a major factor in their choice of brand loyalty. This highlights the growing demand for skilled professionals who can deliver exceptional customer service experiences. The Qualifi Diploma in Customer Service RQF equips learners with the necessary skills and knowledge to excel in this competitive landscape. With modules covering topics such as understanding customer needs, effective communication, and problem-solving, this qualification prepares individuals to meet the evolving needs of customers in today's digital age. In addition, the UK government has identified customer service as a priority sector for growth, with an estimated 2.7 million people currently employed in customer service roles. This presents a significant opportunity for individuals with a Qualifi Diploma in Customer Service RQF to advance their careers and contribute to the success of their organizations. Overall, the Qualifi Diploma in Customer Service RQF is a valuable asset in today's market, offering learners the opportunity to stand out in a competitive job market and make a positive impact on customer satisfaction levels.
UK Customer Satisfaction Index 76%
Employment in Customer Service 2.7 million

Who should enrol in Qualifi Diploma in Customer Service RQF?

The ideal audience for the Qualifi Diploma in Customer Service RQF are individuals looking to enhance their career prospects in the UK.
This qualification is perfect for those seeking to develop their customer service skills and advance in roles such as customer service representatives, call center agents, or retail associates.
With customer service being a vital aspect of businesses in the UK, this diploma provides the necessary knowledge and expertise to excel in this field.
According to recent statistics, the demand for customer service professionals in the UK is on the rise, making this qualification highly relevant and valuable for aspiring individuals.