Qualifi Level 2 Customer Service Course

Monday, 09 June 2025 12:12:04

International Students can apply

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Qualifi Level 2 Customer Service Course

Overview

Qualifi Level 2 Customer Service Course is designed to equip individuals with essential skills for delivering exceptional customer service. This course is ideal for aspiring customer service professionals looking to enhance their communication, problem-solving, and interpersonal skills.
Through interactive modules and practical exercises, learners will develop a deep understanding of customer needs and learn how to exceed expectations.
Join this course to unlock opportunities in various industries and build a successful career in customer service.
Take the first step towards becoming a customer service expert today!

Enhance your customer service skills with Qualifi Level 2 Customer Service Course. This comprehensive program equips you with essential communication techniques and problem-solving strategies to excel in the dynamic field of customer service. Gain a deep understanding of customer behavior and conflict resolution while learning to deliver exceptional service. With a Qualifi certification, unlock a world of opportunities in various industries such as retail, hospitality, and call centers. Stand out to employers with your accredited qualification and kickstart a rewarding career in customer service. Enroll now to take the first step towards a successful future. (49)

Entry requirements




International Students can apply

Joining our world will be life-changing with a student body representing over 157 nationalities.

LSIB is truly an international institution with history of welcoming students from around the world. With us, you're not just a student, you're a member.

Course Content

• Understand the principles of customer service
• Understand how customer needs and expectations are formed
• Understand the principles of effective communication in customer service
• Understand how to meet customer needs and expectations
• Understand how to manage customer feedback
• Understand the principles of customer service in a business environment
• Understand how to resolve customer service problems
• Understand how to develop customer relationships
• Understand how to work in a customer service environment
• Understand how to handle customer complaints

Assessment

The assessment is done via submission of assignment. There are no written exams.

Fee and Payment Plans

30 to 40% Cheaper than most Universities and Colleges

Duration

The programme is available in two duration modes:

6 months: GBP £1250
9 months: GBP £950
This programme does not have any additional costs.
The fee is payable in monthly, quarterly, half yearly instalments.
You can avail 5% discount if you pay the full fee upfront in 1 instalment

6 months - GBP £1250

9 months - GBP £950

40% Cheaper

Our course fee is up to 40% cheaper than most universities and colleges.

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Accreditation

 Awarded by an OfQual regulated awarding body

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  • 1. Complete the online enrolment form and Pay enrolment fee of GBP £10.
  • 2. Wait for our email with course start dates and fee payment plans. Your course starts once you pay the course fee.
  • Apply Now
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Got questions? Get in touch

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+44 75 2064 7455

admissions@lsib.co.uk

+44 (0) 20 3608 0144



Career path

Customer Service Representative Provide assistance to customers, resolve inquiries, and ensure customer satisfaction. Primary keywords: Customer Service, Representative. Secondary keywords: Communication, Problem-solving.
Retail Sales Associate Assist customers with product selection, process transactions, and maintain store presentation. Primary keywords: Retail, Sales Associate. Secondary keywords: Customer Interaction, Merchandising.
Call Center Agent Handle incoming calls, provide information, and resolve customer issues over the phone. Primary keywords: Call Center, Agent. Secondary keywords: Telephone Etiquette, Problem Resolution.
Guest Services Coordinator Manage guest inquiries, bookings, and ensure a positive experience at hotels or event venues. Primary keywords: Guest Services, Coordinator. Secondary keywords: Hospitality, Event Management.
Client Support Specialist Provide technical support, troubleshoot issues, and assist clients with software or hardware problems. Primary keywords: Client Support, Specialist. Secondary keywords: Technical Assistance, Problem-solving.

Key facts about Qualifi Level 2 Customer Service Course

Qualifi Level 2 Customer Service Course is designed to equip learners with the necessary skills and knowledge to excel in customer service roles. The course covers a range of topics, including understanding customer needs, effective communication techniques, and resolving customer complaints.
Upon completion of the course, learners will be able to demonstrate proficiency in delivering exceptional customer service, handling challenging situations with confidence, and building strong relationships with customers.
The duration of the Qualifi Level 2 Customer Service Course typically ranges from 3 to 6 months, depending on the learning pace of the individual. The course is delivered through a combination of online modules, practical exercises, and assessments to ensure a comprehensive learning experience.
This course is highly relevant to industries such as retail, hospitality, call centers, and any other sector that requires interaction with customers. Graduates of the Qualifi Level 2 Customer Service Course will be well-equipped to pursue various customer service roles and contribute effectively to the success of their organizations.

Why this course?

Qualifi Level 2 Customer Service Course is highly significant in today's market as customer service skills are crucial for businesses to thrive in the competitive UK market. According to a recent survey by UK Customer Satisfaction Index, 76% of customers say that customer service is a major factor in their decision to do business with a company. This highlights the importance of having well-trained customer service professionals who can provide excellent service and build strong relationships with customers. The Qualifi Level 2 Customer Service Course equips learners with essential skills such as effective communication, problem-solving, and conflict resolution, which are essential for delivering exceptional customer service. In fact, 85% of UK consumers say that they would be willing to pay more for a better customer experience, further emphasizing the value of investing in customer service training. By completing this course, professionals can enhance their career prospects and stand out in the job market. Employers are increasingly looking for candidates with strong customer service skills, making this qualification highly sought after in today's market. Overall, the Qualifi Level 2 Customer Service Course is a valuable asset for individuals looking to excel in the customer service industry and meet the evolving needs of customers in the UK market.
Customer Service Stats Percentage
Customers who consider customer service in their decision-making 76%
Consumers willing to pay more for better customer experience 85%

Who should enrol in Qualifi Level 2 Customer Service Course?

The ideal audience for the Qualifi Level 2 Customer Service Course are individuals looking to enhance their customer service skills and advance their career in the UK.
This course is perfect for those who are currently working in customer-facing roles, such as retail associates, call center agents, or hospitality staff.
With customer service being a vital aspect of any business, this course is also suitable for individuals looking to improve their communication, problem-solving, and conflict resolution skills.
In the UK, 78% of consumers have bailed on a transaction or not made an intended purchase due to a poor service experience, highlighting the importance of having well-trained customer service professionals.